Overview
Summary
Work History
Education
References
Skills
Timeline
Generic

Lacy Keating

Larksville,PA

Overview

19
19
years of professional experience

Summary

Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Residential House Cleaner

Leona Suchar
08.2004 - Current
  • Assisted residents with daily hygiene and living tasks.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
  • Investigated and resolved customer complaints to establish trust and increase satisfaction.
  • Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Registered housekeeping information on database to enable tracking history and maintain accurate records.
  • Solved grievances and complaints by collaborating with residents.
  • Adhered to professional house cleaning checklist.
  • Exceeded client expectations to garner future services.

Deli Worker

Hometown Market
02.2011 - 04.2012
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Greeted customers at counter to fulfill requests and answer questions.

Cashier

Walgreens
05.2004 - 05.2005
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

Wyoming Valley West Senior High School
Plymouth, PA
05.2004

References

Marie Judge

Lead AMSA

VA Hospital

570-793-0056

Jenny Robaczewski

Lead AMSA

VA Hospital

570-793-9085

Laura Keating

AMSA

Va Hospital

570-472-7862

Skills

  • Emotional Support
  • Individual and Group Therapy
  • Data Profiling
  • Facility Inspections
  • Customer Service
  • Customer Relationship Management
  • Online Systems
  • Exceptional Time Management
  • Guest Satisfaction
  • Handling Procedures
  • Verbal and Written Communication
  • Customer Assistance
  • Guest Service and Support

Timeline

Deli Worker

Hometown Market
02.2011 - 04.2012

Residential House Cleaner

Leona Suchar
08.2004 - Current

Cashier

Walgreens
05.2004 - 05.2005

High School Diploma -

Wyoming Valley West Senior High School

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Lacy Keating