Lacy Kuenzel
Alexander City,AL
Summary
Dedicated and results-driven Payroll Specialist with over six years of experience in multi-state payroll processing and onboarding within a PEO company environment. Recognized for exceptional interpersonal and written communication skills, as well as advanced proficiency in Microsoft Excel. Proven ability to manage payroll-related challenges for diverse client groups, ranging from 1 to 1,000 employees, while maintaining a strong commitment to client satisfaction and policy adherence. Adept at data auditing, updating training materials, and facilitating web training sessions, leading to improved accuracy and instructional content. Consistently acknowledged as a valuable team player with a positive attitude, known for enhancing team dynamics and contributing to overall success. Proactively embraces opportunities for growth and learning, demonstrated by a 35% improvement in client satisfaction and onboarding efficiency.
Overview
12
12
years of professional experience
Work History
Payroll Specialist
Charter HR, Inc.
Kellyton, AL
01.2018 - 07.2024
- Consistently recognized for exceptional teamwork and reliability, contributing significantly to overall success of The Payroll Team by readily taking on diverse tasks and responsibilities.
- Proactively managed payroll-related challenges for multi-state clients with 1-1000 employees, showcasing strong problem-solving skills and commitment to client satisfaction.
- Recognized by colleagues and clients for dedication to resolving issues promptly and effectively.
- Demonstrated adaptability and willingness to learn by updating training materials and facilitating web training sessions for employees and employers. Improved accuracy and relevance of instructional content.
- Recognized as a valuable asset who enhances team dynamics and performance. Known for a positive attitude and willingness to support the team in achieving.
- Rewarded for playing a key role in Charter HR's success by consistently contributing to the team's achievements and embracing opportunities to grow and learn.
Onboarding Specialist
Charter Hr, Inc
11.2016 - 12.2017
- Enhanced the onboarding process for new hires by expertly managing the Onboarding portal, resulting in 35 % improved client satisfaction and onboarding efficiency.
- Trained worksite users on the new system, fielded numerous inquiries, and meticulously reviewed each new hire submission, leading to positive feedback from multiple clients.
- Received commendations from clients for timely processing of new hire paperwork and consistent communication, ensuring seamless onboarding experiences.
- Delivered high-quality service by efficiently handling urgent requests ("ASAP" situations) and maintaining a courteous and professional demeanor.
Customer Service Manager (CSM)
The Medicine Shoppe® Pharmacy
01.2014 - 10.2016
- Demonstrated proficiency in operating POS systems, ensuring efficient and accurate transaction processing
- Assisted 30-50 customers daily with transactions and addressed concerns, providing exceptional service and resolving issues promptly
- Cultivated trusting relationships between the company and customers, enhancing customer satisfaction and loyalty
- Coordinated comprehensive training programs for all new hires, ensuring smooth onboarding and integration into the team
- Implemented streamlined organizational processes to minimize customer wait times, improving overall service efficiency and customer experience.
Receptionist
Dr. Douglas Stewart-Alexander City, AL
06.2012 - 12.2013
- Welcomed patients and visitors both in person and over the phone, ensuring a positive and professional first impression
- Accurately recorded detailed messages as needed, facilitating clear and effective communication
- Collected and processed co-pays, ensuring accurate financial transactions
- Maintained patient accounts by obtaining, recording, and updating personal and financial information, ensuring data integrity
- Coordinated and dispatched prescriptions to the appropriate medical personnel, ensuring 100% accuracy and timely delivery
- Kept up-to-date records on patient files, maintaining comprehensive and organized documentation.
Education
High school diploma or GED -
01.2007
Skills
- Microsoft Word
- Payroll Processing
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- On-boarding
- Human Resources
- Time & attendance systems
- Customer service
- Organizational skills
- Multi-line phone systems
- Collaborative team member
Timeline
Payroll Specialist - Charter HR, Inc.
01.2018 - 07.2024
Onboarding Specialist - Charter Hr, Inc
11.2016 - 12.2017
Customer Service Manager (CSM) - The Medicine Shoppe® Pharmacy
01.2014 - 10.2016
Receptionist - Dr. Douglas Stewart-Alexander City, AL
06.2012 - 12.2013
Central Alabama Community College - High school diploma or GED,