Lacy Langer

Managed all front desk, retail, housekeeping and guest service operations including on-boarding and orientations, scheduling, training, policy and process creation and implementation, budget management, general management and any other duties as required.

• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
• Established a positive work culture that promoted teamwork, collaboration, and employee morale.
• Monitored safety procedures to ensure a secure environment for both guests and employees.
• Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
• Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
• Monitored and evaluated performance of personnel to confirm compliance with standards.
• Maintained strict adherence to budgetary guidelines while allocating resources effectively across departments.
• Reduced operating expenses by negotiating with vendors and optimizing resource management.
• Coordinated renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
• Oversaw daily financial transactions, ensuring accuracy in billing and improving hotel's financial health.
• Maintained compliance with health and safety regulations, ensuring safe environment for both guests and staff.
• Created and managed accurate occupancy forecasts and budgets.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Formulated policies and procedures to streamline operations.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
• Monitored daily cash discrepancies, inventory shrinkage.

• Provided ongoing training opportunities for staff members, fostering professional development and career advancement.
• Successfully mediated workplace disputes; preserving strong working relationships among team members.
• Reduced company''s legal risks by ensuring compliance with local, state, and federal labor laws.
• Directed and controlled 401K, medical, dental, and vision benefit packages.
• Answered employee inquiries regarding health benefits and 401k options.
• Managed benefits enrollment by answering questions and aiding employees with login details.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Conducted thorough investigations into employee grievances, ensuring fair resolution of conflicts or concerns.