Lacy Lindsey
Longview,WA
Summary
Seasoned Lead Quality Assurance Analyst with broad experience in planning, executing and overseeing testing processes. Proven ability in developing test plans, cases, and scripts that improve product quality. Strong leadership skills showcased by effectively managing the QA team to ensure adherence to best practices and standards. My current role results in significant improvements in product quality leading to greater customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Quality Assurance Analyst
Alphia
Woodland , Washington
03.2023 - Current
- Drive the corporate Food Safety and Quality Objectives.
- Manage the food safety and quality systems (including current Good Manufacturing Practices, other prerequisite food safety programs, quality fundamentals, HACCP/Food Safety Plan, Food Defense Program) to meet the requirements of the SQF Food Safety Code for Manufacturing.
- Use statistical process control (SPC) and/or other quality tools to reduce process variation and drive root cause analysis of non-conformities.
- Assure SSOPs and food safety/quality policies, procedures, and schedules are implemented, understood, routinely assessed, improved upon, and well maintained.
- Coordinate direct process control, product evaluation/inspection, and analytical testing activities.
- Lead cross-functional teams in the investigations of customer/consumer complaints and write or review corrective action reports (CARs).
- Act as a technical resource for the operations team and other departments regarding product food safety and quality.
Barista/Barista Trainer
Starbucks
Longview , Washington
09.2021 - 09.2023
- Create great brand reputation by prioritizing customer service.
- Greet guests in a friendly manner as they enter the store, and inform them about daily coffee and food specials.
- Take coffee, food, and other beverage orders and prepare them for customers quickly and effectively.
- Memorize drink orders and preferences for regular customers to build rapport and increase brand loyalty.
- Trained 10+ new baristas in workflow procedures, espresso and coffee brewing equipment, as well as drink preparation.
- Serve an average of 500+ customers daily, providing prompt, personalized, and friendly service in a fast-paced environment.
- Maintained an organized and tidy cafe environment by regularly cleaning equipment, espresso machines, tables, and condiment bar.
Education
Bachelor of Science - Biomedical Engineering
Arizona State University Online
03-2027
Skills
- Experience in internal auditing, inspections, and quality assurance
- Technical knowledge of food safety and quality systems
- Good problem-solving and corrective action/resolution skills
- Strong organizational, leadership, and communication skills
- Ability to work well as a member of a cross-functional team
- Strong computer skills, with experience using the Microsoft Office Suite
Accomplishments
- Nominated for the Congress of Future Medical Leaders Award of Excellence for outstanding academic achievements, leadership potential and determination to serve humanity in the field of medicine.
- Barista of the Quarter 3x
Certification
- HACCP Certified
- PCQI Certified
Timeline
Lead Quality Assurance Analyst
Alphia
03.2023 - Current
Barista/Barista Trainer
Starbucks
09.2021 - 09.2023
- HACCP Certified
- PCQI Certified
Bachelor of Science - Biomedical Engineering
Arizona State University Online
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