Lacy Littles
Burlington,NC
Summary
Accomplished professional with a proven track record at Hampton By Hilton, adept in time management and customer assistance. Excelled in enhancing guest satisfaction and financial accuracy, while ensuring safety and security. Skilled in conflict resolution and credit management, significantly increased accounts receiving by over 185%. Demonstrates exceptional oral communication and a commitment to excellence.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Front Desk Night Auditor
Hampton By Hilton
01.2023 - Current
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Logged wake-up call requests and set up automatic rings in system.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
Credit Manager
Schewel Furniture
04.2005 - 08.2019
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Increased annual accounts receiving from 450,000 to 1.1 million.
- Performed monthly account credit limit reviews and credit increase review requests.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
Correctional Lieutenant
Federal Bureau Of Prisons
05.1987 - 06.2002
- Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
- Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
- Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
- Conducted thorough investigations into incidents, ensuring proper documentation and follow-up actions were taken.
- Maintained safety within the correctional facility through consistent monitoring and enforcement of rules and regulations.
Education
Associate of Arts - Business
Alamance Community College
Graham, NCSkills
- Time Management
- Credit and cash payments
- Welcoming guests
- Customer Assistance
- Safety and security procedures
- Oral and written communications
Certification
CPR certified
Timeline
Front Desk Night Auditor
Hampton By Hilton
01.2023 - Current
Credit Manager
Schewel Furniture
04.2005 - 08.2019
Correctional Lieutenant
Federal Bureau Of Prisons
05.1987 - 06.2002
Associate of Arts - Business
Alamance Community College