Lacy Lobenstein
Mauston,WI
Summary
Logistics professional with solid history in ensuring timely and accurate mail delivery. Known for reliability and flexibility in adapting to changing schedules and demands. Focused on team collaboration and achieving optimal results through effective communication and problem-solving skills.
Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes.
Overview
29
29
years of professional experience
Work History
Rural Carrier Associate
United States Postal Service
12.2020 - Current
- Enhanced operational efficiency by sorting and organizing mail for efficient delivery routes.
- Improved customer satisfaction by consistently delivering mail accurately and on time.
- Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Sorted mail according to order of address appearance for easy access in field.
- Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
- Maintained records on customers with mail forwarding and change of address requests.
- Trained new Rural Carrier Associates on best practices for efficient mail processing, vehicle operation, and customer service procedures.
- Minimized package loss or damage by carefully handling fragile items during transportation and delivery stages.
- Effectively communicated with local postmasters regarding any discrepancies or special requests encountered during daily deliveries.
- Collaborated with supervisors to optimize routes for maximum efficiency based on seasonal changes and road conditions.
- Navigated rural areas efficiently using GPS technology and detailed route maps to minimize delays in delivery times.
- Contributed to creating a positive team atmosphere by actively participating in staff meetings, sharing ideas for improvement, and supporting coworkers when needed.
- Increased safety awareness with thorough vehicle inspections and regular maintenance checks.
- Boosted overall productivity by staying up-to-date on postal regulations, technological advances, and tools that improved delivery methods.
- Ensured timely delivery of priority packages, adhering to strict deadlines and quality standards.
- Developed strong relationships with customers, fostering trust and loyalty through reliable service.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Employed GPS and other navigational tools to find shortest routes to locations.
Administrative Assistant/Bank Teller
American Bank of Beaver Dam
10.2018 - 10.2020
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Counted cash drawers and made bank deposits.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
- Increased account retention with proactive outreach efforts targeting existing customers facing potential account closure or dissatisfaction issues.
- Promoted cross-selling efforts by educating staff on bank products and services, resulting in increased sales.
- Increased overall efficiency by implementing new procedures for cash handling, balancing, and discrepancy resolution.
- Strengthened internal controls through diligent adherence to audit requirements, leading to consistently satisfactory audit results for the branch.
- Maximized branch profitability by analyzing fee structures, adjusting pricing strategies as necessary based on competitive market conditions.
- Built trusting relationships with customers through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
- Boosted operational efficiency with detailed reporting on teller performance metrics, enabling targeted improvements where needed most.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained a secure work environment by enforcing safety protocols and conducting regular audits of vaults, cash drawers, and security systems.
- Ensured high-quality customer service by regularly evaluating employee performance and providing constructive feedback for improvement.
- Reduced errors in transactions by providing ongoing training and coaching to bank tellers on best practices.
- Examined tellers' reports of daily transactions for accuracy.
- Enhanced the overall customer experience by working closely with the team to identify and address specific areas for service improvement.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Hearing Instrument Specialist/Administrative Assistant
Professional Hearing Care
09.2016 - 07.2018
- Tested hearing with complete audiological examinations.
- Educated clients about how to properly use, maintain and store devices.
- Used marketing and sales strategies to promote business and increase revenue.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Improved patient satisfaction by providing personalized hearing solutions and counseling.
- Demonstrated commitment towards continuing education by attending industry conferences or workshops focused on enhancing knowledge around various aspects related specifically within field as well as general best practices applicable across different industries where similar roles exist.
- Performed hearing aid fittings and adjustments, ensuring optimal performance and comfort for each patient.
- Collaborated with audiologists and other professionals to develop individualized treatment plans for patients.
- Educated patients on proper hearing aid care, maintenance, and troubleshooting techniques.
- Built strong rapport with clients by conducting follow-up appointments to assess progress and address any issues or concerns they may have had after fitting sessions.
- Kept up-to-date with advancements in audiology technology to provide cutting-edge solutions for patients'' needs.
- Conducted comprehensive hearing evaluations for accurate diagnosis and treatment recommendations.
- Managed inventory of hearing devices, accessories, and supplies to maintain adequate stock levels.
- Counseled patients and families on communication strategies and effects of hearing loss.
- Performed basic screening procedures such as pure tone screening, otoacoustic screening and screening of ear canal status using otoscope.
Pharmacy Technician
Walgreens
10.1996 - 05.2016
- Answer phones, assist the customer and/or directed them to the appropriate person or department
- Collect, enter and verify patient information, insurance plans, allergies, medical conditions
- Insurance billing, prior authorizations, insurance overrides, medication changes for multiple reasons
- Assist the pharmacist with any situation needed
- Enter prescription into computer software program
- Fill prescriptions which include verifying medication, dosage, amount, correct label on bottle, double count controlled medications
- I became a Certified Pharmacy Technician through the Wisconsin State Board in 2001
- I was awarded as the most accurate and efficient technician in the state of Wisconsin for data entry
- I was responsible for ordering of medications and supplies
- Inventory management, controlled substances and durable medical equipment
- Responsible for preparing the pharmacy for audits
- Created weekly schedules
- Compound medications prescribed by physician
- Cashier
- Count cash drawer at the beginning and end of every shift
- Train the other technicians
- Confidentiality, accuracy, efficiency and empathy are all key components to success!
Education
High School Diploma -
Mauston, WI01.2000
Nova Southeastern University
Skills
- Efficient and accurate
- Dependable and reliable
- Strong customer service skills
- Professional and confidential
- Time management
- Quick to learn
- Common sense
- Geographical awareness (local/surrounding areas)
- Problem-solving
Timeline
Rural Carrier Associate
United States Postal Service
12.2020 - Current
Administrative Assistant/Bank Teller
American Bank of Beaver Dam
10.2018 - 10.2020
Hearing Instrument Specialist/Administrative Assistant
Professional Hearing Care
09.2016 - 07.2018
Pharmacy Technician
Walgreens
10.1996 - 05.2016
High School Diploma -
Nova Southeastern University
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