Dynamic Account Executive offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers, negotiating and closing business, and devising successful strategies for sales growth. Collaborative and strategic team leader with robust background in customer relationship management.
Hi, I’m
Lacy Loos
Executive Account Manager - Sales
Savage,MN
Summary
Overview
15
years of professional experience
5
years of post-secondary education
Work History
The Hotel Landing - Sage Hospitality Management
Executive Sales and Meetings Manager
09.2021 - 10.2024
Job overview
- Drove growth in key accounts, maintaining strong relationships with key decision-makers to upsell products and services.
- Achieved weekly prospecting and solicitation goals to uncover new leads.
- Exceeded sales process execution standards by qualifying leads within 4 hours, preparing proposals within 24 hours, and following up for negotiation opportunities within 48 hours.
- Negotiated advantageous contracts with suppliers and vendors to secure competitive pricing for the organization.
- Effectively executed and closed client contracts to property standards.
- Increased sales revenue by consistently meeting and exceeding personal sales goals through effective client relationship management.
- Collaborated cross-functionally to ensure seamless communication between departments for optimal customer satisfaction.
- Optimized sales funnel management processes, utilizing CRM software effectively to track leads, follow-ups, and conversions.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Developed strong relationships with clients, leading to increased repeat business.
- Streamlined event planning process for improved efficiency and reduced costs.
- Conducted comprehensive site inspections, selecting optimal venues for client needs and preferences.
- Oversaw successful execution of multiple events simultaneously, ensuring client satisfaction and seamless experiences.
- Planned and executed major aspects of meeting management.
- Handled crisis situations calmly under pressure, implementing contingency plans when necessary to maintain event integrity.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Delivered exceptional customer service throughout the entire event process, from initial inquiry to post-event follow-up.
- Evaluated post-event feedback to identify areas for improvement and implement changes for future success.
- Organized and participated in trade shows and events to generate brand awareness and network with potential customers.
Bankers Life And Casualty
Insurance Producer
08.2020 - 07.2021
Job overview
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Managed over 400 calls per day on sales days.
- Adhered to all regulations for insurance sales.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Provided detailed information about company insurance products.
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Calculated premiums and established payment methods for sales.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
6Smith
Sales and Events Director
04.2018 - 06.2020
Job overview
- Offered superior customer service, satisfaction, and long-lasting relationships in relation to all private dining and event functions
- Built sales and increased customer service counts
- Professionally managed highly demanding phone call and email correspondence
- Developed team communications and information reporting for management meetings
- Led Private dining service team during execution of every event
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Created training and management program for part time events manager
- Assisted in implementation of all marketing efforts
- Monitored social media and online sources for industry trends
- Represented at community events and business associations
Parasole Restaurants
Manager
03.2012 - 02.2018
Job overview
- Responsible for overall operations of restaurant; The Living Room, Libertine, Pittsburgh Blue Edina
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants
- Trained and guided team members to maintain high productivity and performance metric
- Set and managed schedules to give proper coverage to required areas and meet customer service demands
- Managed hospitality engagements between staff and guests to ensure optimal dining experience.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Performed bi-annual reviews assessing each employee's performance and developed improvement plans
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Communicated best practices among on-site and external personnel to align efforts and goals
Stemnion, Inc
Biological Manufacturing Technician
02.2010 - 12.2011
Job overview
- Isolated amnion derived adult stem cells from placental tissue through amnion identification, placental dissection, tissue digestion
- Usage of laboratory equipment; balance, centrifuge, heat bath, cryo-storage unit, CO2 and Non CO2 incubators, deep freezers
- Monitored a class 10,000 clean room with proper cleaning procedure, TSA and SDA plates, a MetOne and an Air IDEAL
- Competent understanding of GMP guidelines for class 10,000
- Comfortable with Quality assurance and control procedures
- Interpreted Microscopy and Microbiology data
Education
University of Wisconsin Eau ClaireEau Claire, WI
Bachelor of Science from Biochemistry And Molecular Biology
09.2004 - 05.2008
University Overview
- President of the Tri Beta Biological Society 2003-2004
- Undergraduate Research assistant for Professor Anderson
University of South FloridaTampa, FL
No Degree from Cancer Biology
08.2008 - 08.2009
University Overview
- Pursued PhD in Cancer Biology
- Graduate coursework in Cancer Immunology, Cancer Biology, Statistics, and lab research at the H. Lee Moffitt Cancer Center in Lymphoma, Cell Biology, Viral Genetics
- Taught a semester of Biology 101 lab to undergraduates
Skills
Computer Skills
Communication ; oral and written
Contract reviews and edits
Negotiation expertise
Deal Closing
Sales Presentations
Upselling strategies
Sales process optimization
Pipeline Management
CRM proficiency
Revenue Generation
Client acquisition
Key account growth
Timeline
Executive Sales and Meetings Manager
The Hotel Landing - Sage Hospitality Management
09.2021 - 10.2024
Insurance Producer
Bankers Life And Casualty
08.2020 - 07.2021
Sales and Events Director
6Smith
04.2018 - 06.2020
Manager
Parasole Restaurants
03.2012 - 02.2018
Biological Manufacturing Technician
Stemnion, Inc
02.2010 - 12.2011
University of South Florida
No Degree from Cancer Biology
08.2008 - 08.2009
University of Wisconsin Eau Claire
Bachelor of Science from Biochemistry And Molecular Biology
09.2004 - 05.2008