Dynamic Account Executive offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers, negotiating and closing business, and devising successful strategies for sales growth. Collaborative and strategic team leader with robust background in customer relationship management.
Hi, I’m
Lacy Loos
Executive Account Manager - Sales
Savage,MN
Summary
Overview
15
years of professional experience
5
years of post-secondary education
Work History
The Hotel Landing - Sage Hospitality Management
Executive Sales and Meetings Manager
09.2021 - 10.2024
Job overview
- Drove growth in key accounts, maintaining strong relationships with key decision-makers to upsell products and services.
- Achieved weekly prospecting and solicitation goals to uncover new leads.
- Exceeded sales process execution standards by qualifying leads within 4 hours, preparing proposals within 24 hours, and following up for negotiation opportunities within 48 hours.
- Negotiated advantageous contracts with suppliers and vendors to secure competitive pricing for the organization.
- Effectively executed and closed client contracts to property standards.
- Increased sales revenue by consistently meeting and exceeding personal sales goals through effective client relationship management.
- Collaborated cross-functionally to ensure seamless communication between departments for optimal customer satisfaction.
- Optimized sales funnel management processes, utilizing CRM software effectively to track leads, follow-ups, and conversions.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Developed strong relationships with clients, leading to increased repeat business.
- Streamlined event planning process for improved efficiency and reduced costs.
- Conducted comprehensive site inspections, selecting optimal venues for client needs and preferences.
- Oversaw successful execution of multiple events simultaneously, ensuring client satisfaction and seamless experiences.
- Planned and executed major aspects of meeting management.
- Handled crisis situations calmly under pressure, implementing contingency plans when necessary to maintain event integrity.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Delivered exceptional customer service throughout the entire event process, from initial inquiry to post-event follow-up.
- Evaluated post-event feedback to identify areas for improvement and implement changes for future success.
- Organized and participated in trade shows and events to generate brand awareness and network with potential customers.
Bankers Life And Casualty
Insurance Producer
08.2020 - 07.2021
Job overview
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Managed over 400 calls per day on sales days.
- Adhered to all regulations for insurance sales.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Provided detailed information about company insurance products.
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Calculated premiums and established payment methods for sales.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
6Smith
Sales and Events Director
04.2018 - 06.2020
Job overview
- Offered superior customer service, satisfaction, and long-lasting relationships in relation to all private dining and event functions
- Built sales and increased customer service counts
- Professionally managed highly demanding phone call and email correspondence
- Developed team communications and information reporting for management meetings
- Led Private dining service team during execution of every event
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Created training and management program for part time events manager
- Assisted in implementation of all marketing efforts
- Monitored social media and online sources for industry trends
- Represented at community events and business associations
Parasole Restaurants
Manager
03.2012 - 02.2018
Job overview
- Responsible for overall operations of restaurant; The Living Room, Libertine, Pittsburgh Blue Edina
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants
- Trained and guided team members to maintain high productivity and performance metric
- Set and managed schedules to give proper coverage to required areas and meet customer service demands
- Managed hospitality engagements between staff and guests to ensure optimal dining experience.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Performed bi-annual reviews assessing each employee's performance and developed improvement plans
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Communicated best practices among on-site and external personnel to align efforts and goals
Stemnion, Inc
Biological Manufacturing Technician
02.2010 - 12.2011
Job overview
- Isolated amnion derived adult stem cells from placental tissue through amnion identification, placental dissection, tissue digestion
- Usage of laboratory equipment; balance, centrifuge, heat bath, cryo-storage unit, CO2 and Non CO2 incubators, deep freezers
- Monitored a class 10,000 clean room with proper cleaning procedure, TSA and SDA plates, a MetOne and an Air IDEAL
- Competent understanding of GMP guidelines for class 10,000
- Comfortable with Quality assurance and control procedures
- Interpreted Microscopy and Microbiology data
Education
University of Wisconsin Eau ClaireEau Claire, WI
Bachelor of Science from Biochemistry And Molecular Biology
09.2004 - 05.2008
University Overview
- President of the Tri Beta Biological Society 2003-2004
- Undergraduate Research assistant for Professor Anderson
University of South FloridaTampa, FL
No Degree from Cancer Biology
08.2008 - 08.2009
University Overview
- Pursued PhD in Cancer Biology
- Graduate coursework in Cancer Immunology, Cancer Biology, Statistics, and lab research at the H. Lee Moffitt Cancer Center in Lymphoma, Cell Biology, Viral Genetics
- Taught a semester of Biology 101 lab to undergraduates
Skills
Computer Skills
Timeline
Executive Sales and Meetings Manager
The Hotel Landing - Sage Hospitality Management
09.2021 - 10.2024
Insurance Producer
Bankers Life And Casualty
08.2020 - 07.2021
Sales and Events Director
6Smith
04.2018 - 06.2020
Manager
Parasole Restaurants
03.2012 - 02.2018
Biological Manufacturing Technician
Stemnion, Inc
02.2010 - 12.2011
University of South Florida
No Degree from Cancer Biology
08.2008 - 08.2009
University of Wisconsin Eau Claire
Bachelor of Science from Biochemistry And Molecular Biology
09.2004 - 05.2008
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