Lacy Lowe
Stockbridge,GA
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Relations Executive
Boxium LLC
Stockbridge, GA
03.2023 - 07.2025
- Delivered technical support to customers regarding products and services.
- Monitored performance metrics, achieving high response times and resolution rates.
- Enhanced customer service standards by implementing new procedures and processes.
- Cultivated relationships with customers through prompt responses to inquiries.
- Analyzed competitor activities to stay informed about industry trends.
- Prepared comprehensive reports on customer feedback, identifying opportunities for improvement.
- Collaborated with sales and engineering teams to facilitate project success.
- Mentored new team members on policies to boost overall performance.
Customer Service Representative
Royal refreshments llc
Forsyth, GA
09.2022 - 02.2023
- Identified upselling opportunities for additional products based on customer needs.
- Provided timely resolutions to customer complaints, ensuring high-quality service.
- Collaborated with departments to resolve complex customer issues effectively.
- Maintained professionalism while managing difficult customer interactions.
- Cultivated positive customer relationships through friendly and engaging communication.
- De-escalated tense situations using approved scripts and a calm demeanor.
- Educated customers on billing procedures and facilitated payment processing.
- Promoted customer satisfaction by delivering knowledgeable and friendly service.
Customer Service Representative
Circle K
Forsyth, GA
06.2021 - 10.2022
- Enhanced client support by maintaining current knowledge of accounts and product offerings.
- Managed appointment scheduling and reservation systems for improved organization.
- Provided exceptional service through phone and in-person interactions, addressing customer needs.
- Collaborated with sales team members to resolve inventory discrepancies effectively.
- Utilized surveys to collect feedback, driving continuous improvement in service delivery.
- Resolved customer complaints promptly by coordinating with relevant departments.
- Tracked orders from placement to delivery, ensuring customer expectations were met.
- Conducted follow-up calls after problem resolution to strengthen client rapport.
Customer Support Specialist
Honeywyse networks LLC
Forsyth, GA
04.2021 - 08.2022
- Assisted clients with inquiries, ensuring prompt and professional responses.
- Scheduled customer appointments and reservations to optimize service efficiency.
- Maintained current knowledge of customer accounts for accurate assistance.
- Operated cash drawer, processing payments and refunds with precision.
- Resolved payment disputes, enhancing customer satisfaction and trust.
- Developed call center scripts to standardize communication practices.
- Collaborated with sales and marketing departments to address complex issues swiftly.
- Analyzed trends in customer requests to identify opportunities for improvement.
Customer Service Call Center
Floatly marketing and repairs LLC
Forsyth, GA
02.2017 - 05.2022
- Responded to high volumes of calls and emails, maintaining exceptional customer service standards.
- Facilitated customer interactions through live chat, addressing questions and concerns effectively.
- Managed customer accounts, booked appointments, and ensured timely follow-ups on inquiries.
- Maintained accurate records of customer complaints for improved service response.
- Executed data entry tasks for orders and customer information efficiently.
- Operated cash drawer while resolving billing inquiries to ensure customer satisfaction.
- Collaborated with team members to achieve project objectives and streamline processes.
- Recognized by management for delivering outstanding support in technical areas.
Customer Service Representative (Remote)
Concentrix
Macon, GA
03.2014 - 12.2017
- Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns.
- Informed customers about payment methods and verified credit card data.
- Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals.
- Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities.
- Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts.
- Ensured compliance with hotel company standards and city hospitality policies.
- Managed invoicing and rate negotiation for large clients, business guests, and group tours.
- Confirmed group reservations and arranged personalized services for event attendees.
- Initiated and implemented upselling techniques to promote Milton Hotel services and facilities to maximize room occupancy and overall revenue.
- Instructed team members on hotel products, services, facilities, events, pricing, and policies to maintain a competent and transparent work environment.
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Processed customer transactions, Call and sale records and orders
- Interacted with customers through live chat
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Managed customer accounts
- Wrote call center scripts
- Assisted with technical support duties
CSR - Customer Service Representative
Concentrix
Jonesboro, GA
04.2014 - 11.2017
- Interact with customers via phone, email, online chat, in person, social media
- Resolve customer problems and complaints
- Answer any questions a customer has
- Take payments
- Setup and resolve problems with customer accounts
- Provide price information
- Handle inquiries about deliveries
- Verify customers
- Keep records of customer interactions and transactions
- Engage with customers
- Direct unresolved issues to a different department if needed
- Communicate and coordinate effectively with internal departments
- Provide customers with information on any open orders and invoices
- Maintain customer database
- Follow company process accurately and efficiently
- Interpersonal skills
- High level of professionalism (you are one of the faces of the company!)
- Positive attitude (can be tough to maintain for some people in the face of an irate customer)
- Calm under pressure
- Ability to handle stress
- Friendliness
- Excellent verbal and communication skills
- Organized
- Efficient
- Good problem solving skills
- Good computer skills
- Multi tasking
- Ability to learn other software systems relatively easily
- Analytical skills
- Good writing skills (email etiquette)
- Team player
- Empathy
- Ability to explain the technical or complex simply to customers
- Confidentiality
- Data entry proficiency
Customer Service Associate
Bill cromer EA CPA
Rome, GA
03.2008 - 09.2013
- Provided assistance to clients via phone, email, and in-person to address needs effectively.
- Scheduled customer appointments and managed reservation requests promptly.
- Ensured up-to-date knowledge of accounts, promotions, and product offerings.
- Built strong relationships with clients through dedicated follow-up communication.
- Resolved customer inquiries by identifying concerns and offering appropriate solutions.
- Handled complaints skillfully while maintaining a focus on satisfaction and retention.
- Coordinated with sales teams to generate leads and support service objectives.
- Trained new employees on company standards, enhancing team efficiency and performance.
Education
GED - High School in GED
Central Georgia Technical College
Rome, GAof Latter Day Saints01.2021
Skills
- Customer engagement and retention
- Technical assistance and support
- Order processing and logistics
- Organizational abilities
- Proficiency in Microsoft Office Suite
- Sales techniques and upselling methods
- Strong communication skills
- Efficient time management
- Conflict resolution strategies
- Relationship management with clients
- Data analysis skills
- Project oversight and coordination
- Negotiation tactics and persuasive communication
- Analysis of customer feedback
- Clerical support functions and administration
- Innovative problem-solving approaches
Certification
- First Aid, 02/07 to Present
- Customer Service, 06/10 to 10/10
voted best customer service representative and client support specialist of 2024
voted best customer service representative and client support specialist of 2024
Timeline
Customer Relations Executive
Boxium LLC
03.2023 - 07.2025
Customer Service Representative
Royal refreshments llc
09.2022 - 02.2023
Customer Service Representative
Circle K
06.2021 - 10.2022
Customer Support Specialist
Honeywyse networks LLC
04.2021 - 08.2022
Customer Service Call Center
Floatly marketing and repairs LLC
02.2017 - 05.2022
CSR - Customer Service Representative
Concentrix
04.2014 - 11.2017
Customer Service Representative (Remote)
Concentrix
03.2014 - 12.2017
Customer Service Associate
Bill cromer EA CPA
03.2008 - 09.2013
GED - High School in GED
Central Georgia Technical College