Summary
Overview
Work History
Education
Skills
Timeline
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Lacy Maxfield

Descanso,CA

Summary

Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

23
23
years of professional experience

Work History

General Manager

Descanso Junction Restaurant
Descanso, CA
04.2022 - Current
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.

General Manager

Jacumba Hot springs resort and hotel
Jacumba Hot Springs, California
05.2013 - 01.2021
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.

Slot Attendant

Viejas Casino & Resort
Alpine, CA
05.2002 - 03.2013
  • Provided assistance to technicians during repairs or maintenance activities.
  • Completed speedy and accurate repairs to maintain machines.
  • Exchanged money, credit, tickets, or casino chips for patrons.
  • Monitored customer behavior and notified security personnel if needed.
  • Checked the validity of jackpots won by players and distributed prizes accordingly.
  • Conducted troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Collected money from players and paid out winnings when necessary.
  • Stocked supplies such as tokens, coins, paper rolls, ensuring adequate inventory levels at all times.
  • Updated computerized database with player information such as name, address and contact details.
  • Responded quickly to customer inquiries regarding rules, regulations and payouts related to games.
  • Checked identifications to verify patrons' ages.
  • Assisted customers in understanding how to use different types of gaming machines.
  • Resolved disputes between patrons arising from misunderstandings over game rules or payouts.
  • Conducted regular audits of each machine's financial activity, verifying accuracy of all records.
  • Facilitated check-cashing authorizations and house credit accounts.
  • Participated in team meetings with other attendants discussing ways to improve customer service standards.
  • Maintained a professional attitude with guests while providing excellent customer service.
  • Promoted loyalty club membership, set up accounts and entered customer information.
  • Dispensed funds for machine jackpots and change for player needs.
  • Received orders from patrons for beverages, snacks or other items and delivered them promptly.
  • Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
  • Created and maintained records detailing monetary transactions, resolved discrepancies and verified funds accuracy with accounting staff.
  • Identified slot machine issues, completing basic repairs, and communicating with maintenance personnel to schedule more extensive repair work.
  • Reconciled cash and casino currency by auditing cash drawers and transaction receipts.
  • Cleared coin jams and performed minor slot machine repairs.
  • Documented monetary exchanges and transaction reconciliations.
  • Managed inventory and supplies to ensure materials were available when needed.

Education

High School Diploma -

Mountain Empire High School
Campo, CA
06-1999

Skills

  • Financial management
  • Budgeting
  • Employee training
  • Client relationship management
  • Inventory management
  • Problem solving
  • Quality assurance
  • Project management
  • Staffing
  • Sales tracking
  • Special promotions planning
  • Operational efficiency
  • Customer service management
  • Multitasking Abilities
  • Schedule management
  • Cross-functional team management
  • Motivation
  • Operations management

Timeline

General Manager

Descanso Junction Restaurant
04.2022 - Current

General Manager

Jacumba Hot springs resort and hotel
05.2013 - 01.2021

Slot Attendant

Viejas Casino & Resort
05.2002 - 03.2013

High School Diploma -

Mountain Empire High School

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Lacy Maxfield