Lacy Owens
Surprise,AZ
Summary
Knowledgeable training leader with proven skills in program and team management. Successful at evaluating training needs and program operations to make effective decisions. Innovative Restaurant Manager with more 20 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Restaurant Partner
Raising Cane's Chicken Fingers
Phoenox, AZ
05.2016 - 03.2024
- Managed daily operations of the business including budgeting, forecasting, financial analysis, staffing, and customer service.
- Reviewed reports on performance metrics such as customer satisfaction scores, revenue growth rates. in order to make informed decisions regarding future initiatives.
- Strong ability to develop crew and manager with a mentoring mindset. Ran a Certified Training restaurant for 4 years.
- Produced results through systems and processes and ability to adapt to changes when needed in order to produce Gold metric and results.
- Developed and implemented marketing strategies to increase brand awareness and reach target audiences.
- Developed training materials, including manuals, guides and handouts.
- Facilitated workshops for groups or individuals on topics related to professional development.
General Manager
The Pelican Bar and Grill
Phoenix, AZ
02.2012 - 03.2016
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
General Manager
Jersey Mike's Subs
Phoenix, AZ
12.2006 - 01.2012
- Organized promotional events to increase brand awareness and customer engagement.
- Analyzed consumer behavior and market trends to create effective marketing campaigns.
- Developed and maintained a positive working environment for all staff members.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Monitored employee performance, providing feedback and coaching as needed.
- Conducted regular safety audits to ensure compliance with occupational health standards.
- Ensured accurate inventory levels through periodic counts and cycle counting.
- Resolved customer complaints in a timely and professional manner.
General Manager
Domino's Pizza
Phoenix, AZ
10.2001 - 12.2006
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
High School Diploma -
Hermiston High School
Hermiston, OR06-1997
Skills
- Talent Recruitment
- Marketing
- Strategic Planning
- Recruitment and hiring
- Customer Relationship Building
- Operations Management
- Industry Expertise
- Performance Analysis
- Policy Knowledge
Certification
- ServSafe Certification: expiration 7/13/2028
Timeline
Restaurant Partner
Raising Cane's Chicken Fingers
05.2016 - 03.2024
General Manager
The Pelican Bar and Grill
02.2012 - 03.2016
General Manager
Jersey Mike's Subs
12.2006 - 01.2012
General Manager
Domino's Pizza
10.2001 - 12.2006
High School Diploma -
Hermiston High School