Lacy Palazzotta

● Led, motivated, supported vitreoretinal service healthcare teams and coordinated services across practice for 10+ clinic locations and multiple ambulatory surgery centers.

● Supervised, hired, and trained employees, managed quality assurance programs, and strategized process improvements.

● Performed daily oversight and operational management for traveling front line staff, call center and telecommuter staff.

● Responsible for ensuring all clinical operations are in compliance with regulatory requirements.

● Established policies and procedures that support high quality healthcare.

● Participated in review of site contracts and budget negotiations.

● Provided project management coordination and skilled decision making for facility improvements, including facility additions and remodel projects.

● Measured patient satisfaction data, reviewed findings with physicians/staff and implemented improvement initiatives to facilitate superior patient care/satisfaction.

● Interpreted and applied good clinical practice guidelines and ensured compliance.

● Managed on call/after hours services.

● Oversaw day-to-day patient care and clinic flow efficiency including delegating provider support and other tasks.

● Ensured locations are properly equipped with surgical and ophthalmic equipment. Maintained log of all equipment maintenance events and reported issues.

● Enhanced staff productivity through effective training programs and performance management strategies.

● Developed strategic partnerships with external stakeholders such as pharmaceutical companies or other healthcare providers to expand services offered.

● Created safe work environment by enforcing workplace safety policies and conducting regular risk assessments.

● Conducted performance evaluations for staff members, identifying strengths as well as areas for growth and improvement opportunities.

● Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.

● Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.

● Served as role model for vitreoretinal service team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

● Oversaw day-to-day patient care and clinic flow efficiency including delegating provider support and other tasks.

● Ensured locations are properly equipped with surgical and ophthalmic equipment. Maintained log of all equipment maintenance events and reported issues.

● Maintained and updated competency-based training program for in-house technician training.

● Worked with other Clinical Lead Technicians and Managers to perform all duties as assigned to ensure safe and efficient clinical operations and high-quality patient care experiences.

● Devised and implemented processes and procedures to streamline operations.

● Demonstrated adaptability by learning new technologies quickly as they were introduced into clinic setting.

● Triaged phone calls from patients and outside contacts and handled in order of importance.

● Prioritized patient privacy and confidentiality, consistently following HIPAA regulations in all aspects of work.

● Excelled in continuing education courses to stay current on advancements within the field of ophthalmic technology, enhancing job performance skills consistently over time.

● Streamlined inventory management processes, ensuring adequate stock levels of necessary supplies at all times.

● Developed strong rapport with patients by providing empathetic support during sensitive diagnostic tests and procedures.

● Achieved and maintained advanced clinical skills, surgical assisting and testing, and performed all functions of an ophthalmic technician focused in vitreoretinal services.

● Assisted with establishing satellite clinics throughout the middle Tennessee region, metro and rural.

● Oversaw day-to-day patient care and clinic flow efficiency including delegating provider support and other tasks.

● Ensured locations are properly equipped with surgical and ophthalmic equipment. Maintained log of all equipment maintenance events and reported issues.

● Worked with other Clinical Lead Technician and Managers to perform all duties as assigned to ensure safe and efficient clinical operations and high-quality patient care experiences.

● Coached team members in techniques necessary to complete job tasks.

● Influenced positive change within organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.

● Worked different stations to provide optimal coverage and meet production goals.

● Established open and professional relationships with team members to achieve quick resolutions for various issues.

● Devised and implemented processes and procedures to streamline operations.

● Helped meet changing demands by recommending improvements to business systems or procedures.

● Excelled in continuing education courses to stay current on advancements within field of ophthalmic technology, enhancing job performance skills consistently over time.

● Assisted with complex surgical procedures, ensuring timely completion and minimizing post-operative complications.