Lacy Patterson
Chico,CA
Summary
To learn, grow & achieve within your company.
Leadership,Loyalty, dedication and passion to guest service
Overview
11
11
years of professional experience
Work History
Relief Supervisor
Hard Rock Casino
Sacramento, CA
03.2024 - Current
- Directed and supervised personnel in the performance of their duties.
- Monitored and evaluated employee performance, providing feedback and guidance as necessary.
- Developed work schedules for staff to ensure adequate coverage of shifts.
- Maintained records of all transactions for auditing purposes.
- Conducted regular training sessions on policies, procedures, and job functions.
- Oversaw 6 food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
Feather Falls Brewery Restaurant Manager
Feather Falls Brewery
Chico, CA
10.2022 - 02.2024
- Manage & develop a team of 55 associates
- Ensuring that health, safety, and security rules are followed
- Manage multiple tasks in a demanding, fast-paced environment while ensuring superior standards and highest quality guest experience
- Perform restaurant walk-throughs to gage timeliness and excellent guest service quality
- Manage and create a department schedule
- Hire, train, and supervise restaurant employees
- Confirm and make large party reservations
- Train supervisors and new management.
- Developed strategies for improved operational efficiency and customer satisfaction.
Mandalay Bay Casino Assistant Manager Starbucks
Mandalay Bay Casino
04.2021 - 10.2022
- Manage & develop a team of 50 associates
- Develop initiatives and trainings for rolling out seasonal menus
- Process payroll for department
- Ensuring that health, safety, and security rules are followed
- Taking disciplinary action when necessary
- Working closely with the store manager to lead staff
- Reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals
- Communicates ideas to the store manager for broader areas of improvement.
Food & Beverage Supervisor
M Resort
Las Vegas
05.2021 - 03.2022
- Manage & develop a team of 65 associates
- Manage multiple tasks in a demanding, fast-paced environment while ensuring superior standards and highest quality guest experience
- Conduct departmental meetings to ensure organizational efficiency
- Schedules and direct staff in daily work assignments to maximize productivity
- Efficiently resolve customer concerns to mutual satisfaction of all involved parties
- Continually monitor restaurant and take appropriate action to ensure food quality and guest service standards are consistently met
- Perform restaurant walk-throughs to gage timeliness and excellent guest service quality
- Manage and create a department schedule.
Waitress
Olive Garden
06.2019 - 05.2021
- Take down proper food/drink orders
- Serve
- Handle payments
- Keep dining area neat & clean
- Basic service/other standard duties
- Togo Specialist.
Server/Cocktail Waitress
Feather Falls Casino Restaurant and Brewery
10.2013 - 04.2018
- Promoted from cocktail server to restaurant server in eight months
- Kept guests pleased during their dining experience
- Maintained a positive attitude and great customer service
- Used Computers and micros system
- Took food and drink orders and relayed to kitchens and bar so they could be filled
- Totaled checks, presented them to customers, and accepted payment
- Served beverages to patrons seated at tables in bar and cocktail lounge
- Requested identification from customers when legal age was questioned
- Declined guests once they were cut off
- Carried food, silverware, and linen on trays, as well as cart experience
- Stocked and maintained assigned station, including table pieces, side stands and chairs.
Education
GED -
Oroville Adult Education
01.2011
Skills
- Operations Management
- Policy Enforcement
- Staff Development
- Schedule development
- Staff Management
- Staff Discipline
References
- Darian Robinson, Friend, 530-514-9612
- Kelly Gilchrist, Operations Manager, 530-403-0748
- Anthony Disano General Manager702-762-2657
Timeline
Relief Supervisor
Hard Rock Casino
03.2024 - Current
Feather Falls Brewery Restaurant Manager
Feather Falls Brewery
10.2022 - 02.2024
Food & Beverage Supervisor
M Resort
05.2021 - 03.2022
Mandalay Bay Casino Assistant Manager Starbucks
Mandalay Bay Casino
04.2021 - 10.2022
Waitress
Olive Garden
06.2019 - 05.2021
Server/Cocktail Waitress
Feather Falls Casino Restaurant and Brewery
10.2013 - 04.2018
GED -
Oroville Adult Education