Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lacy Patterson

Las Vegas

Summary

Dedicated to contributing to company success through continuous learning, growth, and achievement. Demonstrates strong leadership skills, unwavering loyalty, and a dedicated approach to exceptional guest service. Passionate about delivering memorable experiences and committed to exceeding expectations.

Brings expertise and enthusiasm to drive positive results within your organization

Overview

12
12
years of professional experience

Work History

Relief Supervisor

Hard Rock Casino
03.2024 - Current
  • Elevated performance standards within the team, providing constructive feedback on areas of improvement.
  • Optimized workflow processes through continuous assessment of procedures and making necessary adjustments as needed.
  • Streamlined relief operations by organizing schedules and assigning tasks efficiently.
  • Ensured safety compliance within the workplace, conducting regular inspections and training sessions.
  • Collaborated with other departments to address cross-functional public health concerns such as vector control or environmental hazards.

Restraunt Manager

Feather Falls Brewery
10.2022 - 02.2024
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Assistant Manager Starbucks

Mandalay Bay Casino
02.2021 - 10.2022
  • Manage & develop a team of 50 associates
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Food & Beverage Supervisor

M Resort
05.2021 - 03.2022
  • Manage and create a department schedule
  • Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
  • Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
  • Developed strong relationships with vendors to negotiate favorable pricing terms, resulting in reduced food costs without sacrificing quality.
  • Streamlined operations by implementing effective scheduling strategies for staff, balancing workload, and minimizing labor costs.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Waitress-SP

Olive Garden
06.2019 - 05.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Server/Cocktail Waitress

Feather Falls Casino Restaurant and Brewery
10.2013 - 04.2018
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

GED -

Oroville Adult Education
01.2011

Skills

  • Employee relations
  • Incident reporting
  • Policy enforcement
  • Crisis management

Timeline

Relief Supervisor

Hard Rock Casino
03.2024 - Current

Restraunt Manager

Feather Falls Brewery
10.2022 - 02.2024

Food & Beverage Supervisor

M Resort
05.2021 - 03.2022

Assistant Manager Starbucks

Mandalay Bay Casino
02.2021 - 10.2022

Waitress-SP

Olive Garden
06.2019 - 05.2021

Server/Cocktail Waitress

Feather Falls Casino Restaurant and Brewery
10.2013 - 04.2018

GED -

Oroville Adult Education

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