Lacy Perez
Benton,AR
Summary
Passionate Business Owner with great attention to detail. Great communication skills, and I'm very approachable. I have had the opportunity to work in a variety of job positions, gaining confidence in fulfilling each role successfully.
Overview
23
23
years of professional experience
Work History
Business Owner
Self Employed/ Airbnb
01.2023 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Housekeeping management
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Hairstylist
Hope Zeledon
11.2019 - 01.2022
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Organized sales area and work station to showcase products and boost sales.
- Mixed pigments and used proper techniques to achieve desired color.
- Distributed business cards outside of salon to generate new business.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
- Used social media platforms to promote salon and services.
- Increased revenue through effective customer service and inventory management.
- Processed payments, entering sales in register for prompt customer service.
Small Business Owner
Lcd Pro Tech
02.2017 - 12.2020
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Daily Cell phone repair and refurbishing
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Medical Administrative Assistant
Dr. Yolanda Clay-Po
04.2007 - 05.2008
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Organized paperwork such as charts and reports for office and patient needs.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Generated reports and logged patient information for reliable records.
- Provided prompt, polite and professional in-person and telephone customer service.
Medical Administrative Assistant
Austin Gastroenterology
04.2004 - 12.2004
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Called patients to confirm scheduled appointments day in advance.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Generated reports and logged patient information for reliable records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Customer Service Representative
Marshalls Department Store
01.2002 - 05.2002
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Fitting room attendant
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Cashier
Whataburger Restaurants L&c
05.2001 - 12.2001
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Food handling and restock
Education
Cosmetology -
Milan Institute - San Antonio
San Antonio, TX09.2019
Medical Administrative Assistant -
National Institute of Technology
Austin, TX04.2004
GED -
Richarte
Georgetown, TX06.2003
Skills
- Financial Management
- Project Management
- Regulatory Compliance
- Employee Training
- Business Planning
- Strategic Planning
- Customer Service
- Business Administration
- Cost Control and Budgeting
- Negotiation and Persuasion
- Strategic Decision-Making
- Driven and Determined
- Team Collaboration and Leadership
Timeline
Business Owner
Self Employed/ Airbnb
01.2023 - Current
Hairstylist
Hope Zeledon
11.2019 - 01.2022
Small Business Owner
Lcd Pro Tech
02.2017 - 12.2020
Medical Administrative Assistant
Dr. Yolanda Clay-Po
04.2007 - 05.2008
Medical Administrative Assistant
Austin Gastroenterology
04.2004 - 12.2004
Customer Service Representative
Marshalls Department Store
01.2002 - 05.2002
Cashier
Whataburger Restaurants L&c
05.2001 - 12.2001
Cosmetology -
Milan Institute - San Antonio
Medical Administrative Assistant -
National Institute of Technology
GED -
Richarte
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