Lacy Plaisance
Raceland,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Intuit
10.2023 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Logistics Coordinator
Capitol Restoration
08.2021 - 12.2023
- Established strong relationships with suppliers, fostering collaboration that led to smoother supply chain operations.
- Maintained accurate documentation of all project-related activities, ensuring compliance with industry standards and regulations.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Optimized logistical planning for disaster response operations, reducing delays in vital assistance provision.
- Coordinated with multiple departments to ensure seamless communication during the claims process.
- Managed complex projects involving water, fire, and mold damage restoration, ensuring successful outcomes for all parties involved.
- Maximized client satisfaction by acting as a liaison between policyholders and insurance companies.
- Collaborated with legal professionals to resolve complex cases and achieve favorable outcomes for clients.
- Evaluated proposed settlement offers from insurance companies against actual losses sustained to ensure fair compensation for customers.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Property Manager
Bayou Gardens Apartments
02.2010 - 03.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained sufficient number of units market-ready for lease.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
Education
High School Diploma -
West Jefferson High School
Harvey, LASkills
- Customer Service
- Problem-solving abilities
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Call Management
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Microsoft Office Suite
- Administrative Support
- Live chat support
- Coordination
Timeline
Customer Service Representative
Intuit
10.2023 - 04.2024
Logistics Coordinator
Capitol Restoration
08.2021 - 12.2023
Property Manager
Bayou Gardens Apartments
02.2010 - 03.2022
High School Diploma -
West Jefferson High School