Lacy Pretzer
Columbia Falls,United States
Summary
Knowledgeable lender with strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency. Proven expertise in problem-solving and financial management.
Overview
5
5
years of professional experience
Work History
Branch Manager
Wells Fargo
Kalispell, MT
11.2025 - Current
- Led branch operations to enhance customer service and streamline processes.
- Coordinated marketing initiatives to increase member engagement and branch visibility.
- Analyzed financial reports to identify trends and inform strategic decision-making.
Branch Manager
Granite Credit Union
09.2023 - 11.2025
- Fostered strong community relationships through outreach programs and financial education workshops.
- Led branch operations to enhance customer service and improve member satisfaction.
- Developed and implemented strategic initiatives to drive loan growth and increase asset quality.
Assistant Manager
Granite Credit Union
03.2022 - 09.2023
- Led team in daily operations, ensuring adherence to credit union policies and regulatory standards.
- Streamlined member service processes, enhancing overall customer satisfaction and efficiency.
- Trained and mentored new staff on operational procedures and systems for improved performance.
Member Service Representative
Granite Credit Union
09.2021 - 03.2022
- Assisted in onboarding new members, facilitating a seamless transition into services offered.
- Educated members on financial products, enhancing understanding and utilization of services.
- Processed account transactions accurately, ensuring compliance with credit union policies.
Education
Associate Degree - Business Administration
Bakersfield College
Bakersfield, CA05.2022
Human Resource Management
Western Governors University
Salt Lake City, UT03.2024
Associate Degree - Liberal Arts
Bakersfield College
Bakersfield, CA05.2022
Skills
- Branch operations
- Regulatory compliance
- NMLS
- Financial analysis
- Branch management
- Customer relationships
Timeline
Branch Manager
Wells Fargo
11.2025 - Current
Branch Manager
Granite Credit Union
09.2023 - 11.2025
Assistant Manager
Granite Credit Union
03.2022 - 09.2023
Member Service Representative
Granite Credit Union
09.2021 - 03.2022
Associate Degree - Liberal Arts
Bakersfield College
Associate Degree - Business Administration
Bakersfield College
Human Resource Management
Western Governors University