Lacy M. Qualls
Casa Grande,AZ
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
34
34
years of professional experience
Work History
Realtor
LICENSED REALTOR, My Home Group
01.2020 - Current
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
Provider
Senior Disability Services
01.2006 - 07.2018
- Managed care for close family during their chronic illness
Office Manager LC
New Century / HOME123
01.2005 - 01.2006
- Managed office of 4 loan officers. Senior processing of complex loan applications underwriting files within designated scope of authority for multiple loan programs; 203k rehab, Rural Housing, new construction, FHA, VA and non-conforming programs Executed wire transfers and final documents to escrow
- Insured loan package complied with state and federal regulations in regards to written loan disclosures, fees, and support documentation as required by HUD and RESPA
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Lead Processor /Property Coordinator
Pac First Mortgage
11.2002 - 10.2004
- Lead property coordinator and loan processing. Review of file to insure regulation compliances with federal and state guidelines, communicated with customers, lenders, builders, city government, realtors, and escrow to insure timely closing. Handled leasing agreements and general service request of 15 properties for tenants and landlords
Loan Officer
Central Pacific Mortgage
08.2001 - 06.2002
- Developed prospects for new loans by conducting marketing campaigns via home magazines and advertising, conducted first time home buyer seminars to promote awareness and help consumers understand credit and loan process
- Submitted loan applications and to underwriter for verification and recommendations
Loan Specialist
Boeing Employees Credit Union
07.1998 - 12.1999
- Initiating new file setup; including accurate proofing of client information, calculating income, property value, and monthly debts to determine risk factor and make appropriate determination regarding rate and loan. Compiled a written summary of file review noting borrowers’ strengths and/or concerns before submission of final underwriting
- Reviewed credit histories from applicants and determined feasibility of granting requested loans
Accounting and Clerical Temp Employee
Various Employers
09.1989 - 10.1998
- Contract Temp
Education
Associates Degree - Business Administration 1988
South East College of Technology
Mobile, AL1988
Alba High School 1987
Mobile, AL1987
Skills
- Financial Calculations 10 Key
- Basic Accounting bookkeeping and Quickbooks
- Lender Automated Systems
- Word Excel Windows XP Outlook
- WPM 63 Transcription and Documents
- MS Publisher and PowerPoint Presentations
- Manage Daily Office Operations Office Equipment and Multi-line phones
- Scheduling Repair Orders, Inspections, Appraisals, Title examination
- Strong Organizational and Time Management Skills
- MS Office Suite
- Office Management and Senior Level Support
Timeline
Realtor
LICENSED REALTOR, My Home Group
01.2020 - Current
Provider
Senior Disability Services
01.2006 - 07.2018
Office Manager LC
New Century / HOME123
01.2005 - 01.2006
Lead Processor /Property Coordinator
Pac First Mortgage
11.2002 - 10.2004
Loan Officer
Central Pacific Mortgage
08.2001 - 06.2002
Loan Specialist
Boeing Employees Credit Union
07.1998 - 12.1999
Accounting and Clerical Temp Employee
Various Employers
09.1989 - 10.1998
Associates Degree - Business Administration 1988
South East College of Technology
Alba High School 1987
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