Lacy Randall
Monroeville,AL
Summary
Multi-tasking manager with a proven track record at O'Reilly Auto Parts, excelling in staff training and customer service. Skilled in inventory control and planning,enhanced team performance and resolved customer issues effectively, fostering loyalty and satisfaction. Committed to employee engagement and operational excellence. Known for reliability, leadership, effective communication, team success, operational efficiency, dedication, and hard work.
Overview
20
20
years of professional experience
Work History
Manager on Duty
O'Reilly Auto Parts
11.2011 - Current
- Supervised daily operations to ensure compliance with company policies and safety standards.
- Trained and mentored staff on product knowledge, customer service techniques, and operational procedures.
- Implemented inventory management practices to optimize stock levels and reduce discrepancies.
- Resolved customer complaints efficiently, enhancing overall customer satisfaction and loyalty.
- Coordinated staff schedules to align with business needs, ensuring adequate coverage during peak hours.
- Led team meetings focused on performance improvement initiatives and employee engagement strategies.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Delivery control
- Maintain Payroll
- Recruited, interviewed and hired employees
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Excel High School
ExcelBachelor of Healthcare Administration -
Ashford University
San Diego, CASkills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Employee engagement
- Customer service
- Staff management
- Goal oriented
- Training and mentoring
- Decision-making
- Strategic planning
- Relationship building
- Team building
- Coaching and mentoring
- Payroll processing
- Risk management
- Problem resolution
- Goal setting
- Computer skills
- Team leadership
- Employee motivation
- Onboarding and orientation
- Inventory control
- Multitasking
- Hiring and training
- Customer relationship management
- Performance evaluations
- Cost control
- Interpersonal relations
- Good judgment
- Scheduling and coordinating
Timeline
Manager on Duty
O'Reilly Auto Parts
11.2011 - Current
High School Diploma -
Excel High School
Bachelor of Healthcare Administration -
Ashford University