Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lacy Richards

Kelso

Summary


Diligent and experienced with a solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

20
20
years of professional experience

Work History

Outwrapper

Myself
05.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to learn quickly and adapt to new situations.

Paraeducator, Special Education

Longview School District
01.2016 - 06.2016
  • Supported individualized education plans by implementing tailored strategies for diverse learning needs.
  • Collaborated with teachers to create inclusive classroom environments conducive to student engagement.
  • Assisted in behavioral management techniques, promoting positive social interactions among students.
  • Facilitated small group instruction, enhancing comprehension of core subjects for students with disabilities.
  • Monitored student progress and documented observations to inform instructional adjustments and interventions.

Laborer

KapStone
08.2015 - 12.2015
  • Assisted in training new laborers, providing guidance on safety protocols and task execution.
  • Collaborated with team members to optimize workflow and enhance productivity on job sites.

Office Manager

Cascade Auto Clinic
11.2013 - 07.2015
  • Managed daily office operations, ensuring smooth workflow and effective communication among staff.
  • Developed and implemented efficient scheduling systems for service appointments, enhancing customer experience.
  • Trained and mentored new administrative staff, fostering a collaborative team environment.
  • Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
  • Oversaw vendor relationships, negotiating contracts to secure favorable terms for services rendered.
  • Coordinated financial reporting tasks, ensuring compliance with company policies and procedures.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Optician Assistant

Lower Columbia Eye Clinic
08.2005 - 02.2007
  • Assisted patients with proper lens care and maintenance, prolonging the life of their eyewear products.
  • Developed strong rapport with patients through excellent communication skills that fostered trust and loyalty within the practice''s client base.
  • Provided exceptional customer service, addressing concerns and answering questions to ensure patient satisfaction.
  • Educated patients on the benefits of various lens options, helping them make informed decisions based on their individual needs.
  • Performed inventory management tasks, including ordering supplies and tracking stock levels to minimize shortages.
  • Improved patient satisfaction by providing attentive and knowledgeable assistance in frame selection and fitting.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.

Education

High School Diploma -

Kelso High School
Kelso, WA
06-2004

Skills

  • Attention to detail
  • Dependable and responsible
  • Organization and time management
  • Organizational skills

Timeline

Outwrapper

Myself
05.2022 - Current

Paraeducator, Special Education

Longview School District
01.2016 - 06.2016

Laborer

KapStone
08.2015 - 12.2015

Office Manager

Cascade Auto Clinic
11.2013 - 07.2015

Optician Assistant

Lower Columbia Eye Clinic
08.2005 - 02.2007

High School Diploma -

Kelso High School

Similar Profiles

CREATE PROFILE