Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lacy Rowell

Bunnell,FL

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional problem-solving skills, proficiency in multiple POS systems, and the ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Dedicated and adaptable worker with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

6
6
years of professional experience

Work History

Bakery Worker

Walmart
Palm Coast, FL
08.2023 - Current
  • Inspected finished products for quality assurance before packaging them for sale.
  • Oversaw inventory management within department and placed stock orders accordingly.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Used bread slicers and other bakery equipment to handle high-volume operations needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained records related to sales for store management.

Residential/Commercial Cleaner

Little Saints Cleaning
Spring Hill, FL
08.2023 - 10.2024
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Kept business entrances clean, tidy and professional in appearance.
  • Responded promptly to all customer complaints regarding cleanliness issues.

Specialty Sales Representative

JCPenney
Spring Hill, FL
11.2018 - 10.2022
  • Maintained accurate records of all sales activities using CRM software tools.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Established and maintained professional relationships with targeted account groups.
  • Analyzed customer feedback to improve service and product quality.
  • Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
  • Managed multiple projects concurrently while meeting tight deadlines.
  • Listened to customer needs to identify and recommend best products and services.

Education

High School Diploma -

Central High School
Brooksville, FL
06-2019

Skills

  • Customer service
  • Record keeping
  • Problem solving
  • Interpersonal skills
  • Microsoft applications proficiency
  • Adaptable and flexible
  • Attention to detail
  • Call handling

References

References available upon request.

Timeline

Bakery Worker

Walmart
08.2023 - Current

Residential/Commercial Cleaner

Little Saints Cleaning
08.2023 - 10.2024

Specialty Sales Representative

JCPenney
11.2018 - 10.2022

High School Diploma -

Central High School
Lacy Rowell
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