Summary
Overview
Work History
Skills
Certification
Languages
Timeline
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Lacy Rowland

San Antonio,TX

Summary

Results-driven professional with extensive experience in customer service, administrative support, and team leadership. Proven ability to manage day-to-day operations, coordinate schedules, maintain accurate records, and oversee training programs to ensure compliance with organizational standards. Skilled in conflict resolution, communication, and process improvement, with a track record of enhancing efficiency and customer satisfaction. Adept at balancing administrative responsibilities with hands-on leadership, fostering team development, and achieving business objectives through organization, attention to detail, and proactive problem-solving.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Training Director/Supervisor

Chick-fil-A
San Antonio, Texas
01.2022 - 06.2024
  • Designed and implemented comprehensive training programs that align with Chick-fil-A's brand, culture, and operational standards.
  • Coordinated team meetings with managers across departments to discuss progress towards goals.
  • Mentored and coached approximately 120 team members, identifying leadership potential and fostering career growth within the organization.
  • Conducted performance evaluations and provided feedback to help employees continuously improve their skills and efficiency.
  • Performed clerical and administrative duties related to the position.
  • Inspired teams using a motivational leadership style.
  • Resolved escalated customer service issues or concerns.
  • Executed daily opening procedures to company standard.

Express Lane Supervisor

Harris Teeter
Cornelius, NC
05.2017 - 06.2020
  • Managed daily operations of the Express Lane department, ensuring smooth workflow and timely completion of tasks.
  • Provided support during audits by providing records and documentation as requested.
  • Trained and supervised a team of 15+ associates, fostering a collaborative environment to meet and exceed customer expectations.
  • Addressed customer inquiries and resolved issues promptly, maintaining high satisfaction levels.
  • Coordinated associate schedules to align with business needs, effectively managing labor costs.
  • Assisted with administrative duties, data entry tasks, and file management, ensuring accurate and timely completion of all assignments.
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences.

Office Manager

Brookside Funeral Home
Houston, TX
01.2003 - 03.2005
  • Placed orders, monitored usage, and coordinated stocking to control office supplies.
  • Prepared professional correspondence on behalf of the company, using appropriate formatting.
  • Maintained a clean and organized workspace to promote productivity.
  • Handled daily billing inquiries, accounts payable, and other financial tasks.
  • Received and directed incoming calls to personnel and voicemail, facilitating office communications.
  • Implemented efficient filing systems for paper and electronic documents.
  • Handled client inquiries with compassion and professionalism.

Skills

  • Administrative support and office management
  • Data entry and records management
  • Team leadership and coaching
  • Conflict resolution and problem-solving
  • Attention to detail
  • Time management and organization
  • Proficient in technology
  • Consistent work ethic
  • Effective conflict resolution
  • Active listening
  • Teamwork and flexibility

Certification

  • All-Lines Claims Adjuster, 3306409
  • Data Entry Continuing Education

Languages

Native English

Timeline

Training Director/Supervisor

Chick-fil-A
01.2022 - 06.2024

Express Lane Supervisor

Harris Teeter
05.2017 - 06.2020

Office Manager

Brookside Funeral Home
01.2003 - 03.2005

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Lacy Rowland