Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lacy Schnur

Wichita,KS

Summary

Dynamic retail professional with extensive experience at Lane Bryant, excelling in customer service and team development. Proven track record in visual merchandising and promotional planning, driving sales growth and enhancing customer satisfaction. Adept at cash handling and problem-solving, fostering a motivated team to achieve and exceed performance targets.

Overview

23
23
years of professional experience

Work History

Assistant Retail Sales Manager

Lane Bryant
Wichita, Kansas
06.2010 - Current
  • Supported aspects of talent management to include: Networking, Recruiting. Training and Onboarding.
  • Set clear objectives held self, associates accountable to goals,and supported a team that consistently demonstrated company selling model.
  • Utilized continuous coaching to maximize abilities of all associates; encouraged growth; rewards and recognizes achievement to drive engagement and retention.
  • Educated associates on marketing initiatives, product knowledge and Omni experience.
  • Resolved customer concerns quickly and effectively and empowered team to do the same.
  • Maintained a culture that inspired and empowered team to consistently exceed customer expectations.
  • Using brand directives,lead merchandising activities to maximize promotions, markdowns,to balance healthy product turnover and margin.
  • Lead, directed, and drove execution of tasks with high level of productivity.
  • Managed controllable expenses payroll, supplies etc
  • Maintained a clean,neat,organized,and well presented store.
  • Performed cash reconciliations at the end of each shift ensuring accuracy of all transactions.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Cultivated loyal customer base by providing excellent customer service.
  • Conducted regular staff meetings to discuss progress towards targets and address any issues.
  • Maintained accurate records of daily transactions including returns, exchanges, discounts.

Sever /Head Bartender

Bennigans
Wichita, KS
07.2005 - 05.2007
  • Greeted guests with friendliness and professionalism.
  • Provided excellent customer service by attending to guests' needs promptly and courteously.
  • In put food and drink orders into computer.
  • Quality controlled food going out of the kitchen.
  • Delivered food to tables.
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Trained new bartenders on proper techniques for mixing drinks and pouring beers.
  • Ensured accurate cash handling procedures were followed at all times.
  • Monitored bar inventory and promptly restocked low items before depletion.

Retail Store Manager

Frederick's of Hollywood
Wichita, KS
11.2001 - 02.2004
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Organized new stock for floor placement.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Updated and maintained store signage and displays.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.

Education

High School Diploma -

Southeast High School/ Metro Blvd High School
05-2000

Skills

  • I model and reinforce Excellent customer service skills
  • Professionalism
  • Visual merchandising
  • Cash handling
  • Product knowledge
  • Staff training and development
  • Store operations
  • Promotional planning
  • Sales monitoring
  • Employee scheduling
  • Team motivation
  • Problem-solving abilities

References

References available upon request.

Timeline

Assistant Retail Sales Manager

Lane Bryant
06.2010 - Current

Sever /Head Bartender

Bennigans
07.2005 - 05.2007

Retail Store Manager

Frederick's of Hollywood
11.2001 - 02.2004

High School Diploma -

Southeast High School/ Metro Blvd High School

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Lacy Schnur