Lacy Shaw
Hot Springs,AR
Summary
Versatile Court Reporter with progressive experience in technical reporting roles, including dictation, transcription and translation. Employs proficiency in computer-aided transcription (CAT) technologies and equipment. Knowledgeable individual employing strong work ethic and strict adherence to confidentiality.
Overview
14
14
years of professional experience
Work History
Freelance Court Reporter
Self-employed
01.2021 - Current
- Contributed to a positive courtroom atmosphere through respectful interactions with all involved parties and exhibiting professional demeanor at all times.
- Reviewed transcriptions for accuracy in grammar, punctuation, and spelling.
- Recounted previously recorded information to provide reference for proposed question or subject matter.
- Maintained up-to-date knowledge of legal terminology, enabling accurate transcription of complex proceedings without compromising the quality of information captured.
- Collaborated with attorneys and judges, ensuring accurate and timely recordkeeping during court proceedings.
- Maintained strict confidentiality of sensitive information as per legal requirements.
- Facilitated clear communication between all parties involved in court proceedings through precise transcription services.
- Contributed to successful court outcomes by accurately transcribing testimonies, speeches, and depositions in a timely manner.
- Organized archived records systematically, facilitating easy retrieval of past case documents when needed.
- Continued professional development by attending industry workshops, seminars, and networking events to stay informed about advancements in technology and best practices in court reporting.
- Improved transcript clarity by researching and verifying unfamiliar terminology, maintaining accuracy in complex cases.
- Streamlined administrative tasks such as billing and scheduling, enabling a greater focus on producing quality transcripts efficiently.
- Enhanced accuracy of official transcripts by proofreading and editing for errors.
Day Spa Manager
Embassy Suites Hot Springs Hotel And Spa By Hilton
03.2012 - 03.2020
- Enhanced customer satisfaction by implementing personalized treatment plans and delivering exceptional service.
- Managed financial aspects of the day spa business including budgeting, forecasting, expense tracking, and profit analysis.
- Implemented inventory control measures to reduce costs while maintaining high-quality products for treatments.
- Ensured compliance with state regulations for licensing, sanitation, facility maintenance, and safety protocols.
- Increased spa revenue by developing and promoting new treatments, packages, and seasonal specials.
- Fostered a positive work environment by addressing staff concerns promptly and encouraging open communication among team members.
- Evaluated employee performance regularly, providing constructive feedback to drive continuous improvement efforts in service delivery.
- Managed daily operations for smooth functioning, ensuring a clean, safe, and welcoming environment for clients.
- Streamlined booking process with an easy-to-use online system, resulting in improved appointment management and reduced noshows.
- Oversaw facility renovations or expansions when needed to maintain an updated appearance and accommodate growing clientele.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Led spa tours for new members to familiarize guests with services provided.
- Greeted spa guests warmly to create positive first impression of establishment.
- Utilized promotions, print and digital marketing to attract new clients.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Maintained front desk workstation by keeping it clean and organized.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Inspected spa stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Managed expenses and controlled costs through proper salon budget development and monitoring.
- Established strong relationships with vendors to negotiate better pricing on products without compromising quality.
Spa Receptionist
Embassy Suites Hot Springs Hotel And Spa By Hilton
09.2010 - 03.2012
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Handled payments and processed credit card transactions.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Communicated with spa team members if clients canceled or changed appointment times.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Managed financial transactions accurately, upholding company standards of fiscal responsibility.
- Updated customer records and maintained accurate client information.
- Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Streamlined appointment scheduling for increased efficiency and optimal time management.
- Resolved client issues professionally, promoting a positive image of the spa brand.
- Enforced spa policies, following company procedures at all times.
- Provided knowledgeable product recommendations based on individual client needs, driving retail sales growth.
Education
Certified Court Reporter Certification - Court Reporting
Arkansas Court Reporting Academy
12.2020
High School Diploma -
Lakeside
Hot Springs, AR05.2003
Skills
- Fast Typing Speed
- Dependability
- Legal filing procedures
- Active listener
- Courtroom Etiquette
- Active Learning
- Legal Research
- Editing and proofreading
- Court transcription
- Computer-aided transcription
- Attention to Detail
Timeline
Freelance Court Reporter
Self-employed
01.2021 - Current
Day Spa Manager
Embassy Suites Hot Springs Hotel And Spa By Hilton
03.2012 - 03.2020
Spa Receptionist
Embassy Suites Hot Springs Hotel And Spa By Hilton
09.2010 - 03.2012
Certified Court Reporter Certification - Court Reporting
Arkansas Court Reporting Academy
High School Diploma -
Lakeside