Lacy Smith
2727 5th Ave, Apt. 10, Council Bluffs,IA
Summary
Accomplished Patient Advocate II and Financial Counselor with a proven track record at Conifer Health Solutions and CHI Health, respectively. Excelled in providing compassionate support and effective eligibility counseling, leveraging skills in proactive problem solving and medical terminology. Demonstrated exceptional ability in resource utilization and verbal communication, significantly enhancing patient access to services and financial understanding.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Advocate II, MECS/EES
Conifer Health Solutions
06.2012 - Current
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Monitored patient progress and provided emotional support.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Entered details into computer systems and managed database of information.
- Self-manage productivity with minimal supervision
- Proactive with certification and knowledge of Marketplace coverage and application process
Financial Counselor/Registration Representative
CHI Health
04.2008 - 05.2012
- Worked with clients to develop personal recommendations for improvement of financial circumstances, by reducing debt.
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Streamlined counseling processes by implementing efficient record-keeping systems and communication tools.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Assessed client financial situation and explored background through one-on-one interview process.
- Managed caseload effectively, ensuring timely follow-up appointments and communication with clients.
- Accurately complete daily deposit
Education
Associate of Applied Science - Medical Transcription
Southwestern Community College
Creston, IA05.2008
Skills
- Patient Rights
- Proactive Problem Solving
- Organized nature
- Resource Utilization
- Verbal and written communication
- Eligibility Determination
- Medical Terminology
Certification
Certified Revenue Cycle Representative through Healthcare Financial Management Association
Certified Applications Counselor for Marketplace
Timeline
Patient Advocate II, MECS/EES
Conifer Health Solutions
06.2012 - Current
Financial Counselor/Registration Representative
CHI Health
04.2008 - 05.2012
Associate of Applied Science - Medical Transcription
Southwestern Community College