Lacy Sparkman
Arlington,TX
Summary
Enthusiastic Specialist with experience in a variety of fields focused on data entry and customer care with an education in Finance. Multitasking and anticipating professional and customer needs while proactively identifying and resolving problems. Self-motivated, detail orientated, bringing excellent customer service and conflict management skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Benefits Verification, Specialist / Administrative Assistant
Frontera Strategies
01.2014 - 01.2015
- Accurate data entry of constant flow of incoming diagnostic testing orders.
- Verification of eligibility and benefits through calls to insurance companies.
- Contacting providers, technicians, and patients for diagnostic testing and answering specific benefit plans questions.
- Extensive knowledge of insurances and medical terminology.
- Advised supervisor of any pending or upcoming issues.
- Courteous and professional with good sense of humor.
- Utilizing a variety of computer software programs (Microsoft Office/365 etc)
Flooring Sales Specialist
Home Depot
11.2005 - 09.2014
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Assisted customers with selecting appropriate floor types and styles.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Over the years I worked in a variety of positions: Paint Specialist, Doors and Windows Specialist, with the majority of the time spent as a Flooring Specialist.
- Continuously trained on and off site in different applications and installations for multiple departments.
- Discussed pricing, additional charges and payment plans during sales process.
- Coordinate with customers and installers to achieve the customer satisfaction.
Treasurer Volunteer
Family Readiness Group, FRG, US Army
01.2008 - 01.2014
- Supports the commander’s family readiness goals.
- Cooperates with the FRG Leader in order to accomplish FRG goals.
- Drafted treasury reports to support decision-making needs.
- Executed financial due diligence tasks on daily basis to maintain optimal group finances.
- Six to eight hours a week (depending on scheduled activities).
Education
Bachelor of Science - ACCOUNTING
Western Governors University
Salt Lake City, UT05.2015
Skills
- CompTIA Project
- Data Integrity
- Budgeting / Cash flow
- MS Office (Word, Excel)
- Bookkeeping specific courses
- Business Research and Writing courses
- Project Management certification
- Administrative tasks and office organization
- Auditing specific courses
- Time Management specific courses
- Customer Care and Inquiries
Certification
CompTIA Project+
- Manage the project life cycle
- Ensure appropriate communication
- Manage resources
- Maintain project documentation
Timeline
Insurance Benefits Verification, Specialist / Administrative Assistant
Frontera Strategies
01.2014 - 01.2015
Treasurer Volunteer
Family Readiness Group, FRG, US Army
01.2008 - 01.2014
Flooring Sales Specialist
Home Depot
11.2005 - 09.2014
Bachelor of Science - ACCOUNTING
Western Governors University
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