Summary
Overview
Work History
Education
Skills
AVAILABILITY
Timeline
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Lacy Spohnholz

Anchorage

Summary


Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Server

The Lakefront Anchorage
09.2021 - 05.2025
  • Delivered exceptional service in a high-volume, upscale dining environment, ensuring guest satisfaction.
  • Accurately took and entered orders using POS systems, coordinating seamlessly with kitchen staff.
  • Managed multiple tables efficiently during peak hours, maintaining attention to detail and composure.
  • Provided knowledgeable recommendations on menu items and beverages, enhancing the dining experience.
  • Maintained cleanliness and organization of service areas, adhering to health and safety standards.
  • Handled cash and credit transactions accurately, balancing end-of-shift reports.

Receptionist

Anchorage Medical & Surgical Clinic
09.2018 - 09.2019
  • Directed incoming calls and routed inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments and managed front-desk workflow for a busy medical office.
  • Processed payments and maintained accurate account balances.
  • Interfaced with vendors and contractors to support clinic operations.

Receptionist

ACENT (Alaska Center for Ear, Nose & Throat)
01.2010 - 08.2012
  • Greeted and supported new and returning patients, ensuring a positive and professional experience.
  • Scheduled patient visits to maximize clinic efficiency while maintaining provider availability.
  • Handled payment collection, insurance processing, and incoming correspondence.

Education

Associate Degree - Billing & Coding

Charter College
Anchorage, AK
01.2010

Skills

  • High-Volume Customer Service
  • POS Systems & Cash Handling
  • Table Management & Order Accuracy
  • Multitasking in Fast-Paced Environments
  • Conflict Resolution with Grace
  • Strong Communication & Teamwork
  • Professional Appearance & Demeanor
  • Dependable, Punctual, and Coachable
  • Strong work ethic
  • Guest engagement

AVAILABILITY

Full-time or part-time | Nights and weekends preferred | Open to immediate start

Timeline

Server

The Lakefront Anchorage
09.2021 - 05.2025

Receptionist

Anchorage Medical & Surgical Clinic
09.2018 - 09.2019

Receptionist

ACENT (Alaska Center for Ear, Nose & Throat)
01.2010 - 08.2012

Associate Degree - Billing & Coding

Charter College

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