Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Lacy Stone

Conroe,Texas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, and has exceptional customer service skills.

Overview

5
5
years of professional experience

Work History

Sales Associate

Breeza
06.2023 - 11.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Maintenance Crew Member

Walmart
03.2022 - 09.2022
  • Followed routine maintenance checklist.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Reported issues to property manager so effective resolutions could be put into place.

Sales Associate

FastLane Convenience Stores
08.2018 - 04.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
  • Delivered exemplary customer service and warmly greeted guests.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Built trustful relationships with customers to encourage return visits.
  • Finalized sales and collected payments by totaling order and accepting tender from customer.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

High School Diploma -

Langham Creek High School
Houston, TX
06.2014

Skills

  • Upselling
  • Product Sales
  • Stocking and Receiving
  • Time Management
  • Listening Skills
  • Reliable and Punctual
  • Outgoing Personality
  • Sales Training
  • Client Service
  • Store Opening and Closing
  • Money Handling
  • Relationship Building
  • Meeting Deadlines
  • Verbal/Written Communication
  • Professional Demeanor
  • Exceptional Customer Service
  • Cash Handling
  • Excellent People Skills
  • Problem-Solving
  • Teamwork and Collaboration
  • Multi-Tasking Strength
  • Excellent communication
  • Persuasion techniques
  • Goal-oriented
  • Adaptability
  • Social media savvy
  • Customer Assistance
  • Positive Customer Engagement

Timeline

Sales Associate

Breeza
06.2023 - 11.2023

Maintenance Crew Member

Walmart
03.2022 - 09.2022

Sales Associate

FastLane Convenience Stores
08.2018 - 04.2020

High School Diploma -

Langham Creek High School

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Lacy Stone