Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lacy Tatom

Kansas City,MO

Summary

Results-driven professional with over 20 years of experience delivering exceptional support to senior executives and optimizing office operations. Demonstrates a proven ability to meet organizational objectives through strategic problem-solving and strong communication skills. Thrives in high-pressure environments, quickly adapting to challenges while enhancing brand presence. Core competencies include meticulous organization and proactive support that drive success in fast-paced settings.

Overview

23
23
years of professional experience

Work History

Hospitality Manager

HomeGrown Daytime Eatery
Liberty, MO
07.2022 - Current
  • Direct front of house team in implementing systematic approaches to improve service quality and adherence to guidelines.
  • Crafted detailed manual to assist in the training of new front of house management staff.
  • Maintain accurate and efficient invoice processing, supplier communication, and record-keeping.
  • Administer staff schedules while balancing labor costs and shift needs.
  • Handle concerns with guests about dining experience effectively to ensure satisfaction.
  • Enforce sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Reconcile daily transactions, balance cash registers and deposit restaurant's earnings at bank.
  • Managed the setup and fulfillment of HomeGrown's catering services based on the needs of the client.
  • Collaborate with local businesses to create mutually beneficial partnerships.
  • Lead team meetings to discuss upcoming events, delegate tasks, and address any concerns or challenges.
  • Manage inventory control, ensuring availability of necessary supplies while minimizing waste and reducing costs.

Executive Administrative Assistant

Park Hill School District
Kansas City, MO
07.2017 - 11.2021
  • Established procedures for maintaining files of all office correspondence, memorandums, agreements, and contracts, ensuring easy access when needed.
  • Ensured accurate tracking and updating of over 60 timecards through Kronos, now UKG.
  • Organized and maintained the building's operational calendar.
  • Oversaw all purchase orders for the building to guarantee timely vendor payments.
  • Facilitated annual budget development with Building Coordinator.
  • Arranged catering deliveries to ensure refreshments for meetings and conferences.
  • Made travel arrangements for employee trips and conferences.

Executive Assistant to the Campus Director

National American University
Kansas City, MO
05.2016 - 07.2017
  • Supervised front desk tasks, facilitating seamless interactions with students and vendors.
  • Handled appointment coordination for Campus Director.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Arranged travel to streamline logistics for meetings and events.
  • Prepared multiple types of documents to assist staff.
  • Oversaw coordination of all incoming and outgoing shipments.
  • Managed campus invoices and monitored expense reports, ensuring timely payments.

Attendance Administrative Assistant / Health Room Assistant

North Kansas City School District
Kansas City, MO
08.2012 - 05.2016
  • Welcomed and logged visitors' arrival at the building.
  • Directed phone calls to respective departments efficiently.
  • Entered student attendance into Power School.
  • Managed distribution of student announcements and staff bulletins.
  • Facilitated activities for Youth Friends initiative.
  • Logged student visits to the health room on a daily basis.
  • Developed multiple spreadsheets, reports, and documents for educational administrators.
  • Regularly discussed student health matters with parents and staff.
  • Enhanced accessibility of student health information through digital record systems.

Permit Expeditor

Permit Service, Inc.
Kansas City, MO
02.2004 - 09.2005
  • Collected permit details from clients via telephone.
  • Facilitated smooth procurement of permits through coordination with KC City Hall.
  • Sent finalized permits to customers using fax and email.
  • Overhauled processes digitally to enhance seamless customer interactions.

Codes Administrative Assistant

Community Development Department – City of Gardner, Kansas
Gardner, KS
10.2002 - 07.2003
  • Executed comprehensive research for specialized projects under Codes Administrator.
  • Ensured adequate inventory of office materials.
  • Managed scheduling of meetings and organization of travel plans for Codes Administrator.
  • Guided customers through building permit processes.
  • Enhanced organization for permits management.

Education

Bachelor of Science - Telecommunications Management

DeVry University
01.2002

Skills

  • Team leadership
  • Food safety regulations
  • Recruitment and hiring
  • Guest recovery
  • Exceptional communication
  • Invoice processing
  • Staff scheduling
  • Event coordination
  • Inventory management
  • Vendor management
  • Time management
  • Budget administration
  • Complaint handling
  • Labor cost control
  • Staff training and development
  • Calendar management
  • File organization
  • Software knowledge
  • Proofreading

References

References available upon request.

Timeline

Hospitality Manager

HomeGrown Daytime Eatery
07.2022 - Current

Executive Administrative Assistant

Park Hill School District
07.2017 - 11.2021

Executive Assistant to the Campus Director

National American University
05.2016 - 07.2017

Attendance Administrative Assistant / Health Room Assistant

North Kansas City School District
08.2012 - 05.2016

Permit Expeditor

Permit Service, Inc.
02.2004 - 09.2005

Codes Administrative Assistant

Community Development Department – City of Gardner, Kansas
10.2002 - 07.2003

Bachelor of Science - Telecommunications Management

DeVry University

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