Lacy Turner
oxford,MS
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
7
7
years of professional experience
Work History
Receptionist
Reliable Glass & Paint LLC
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Internet Sales Consultant
Belk Ford-Oxford Toyota
06.2023 - 07.2025
- Developed personalized sales strategies for each client, tailored to their unique needs and preferences.
- Streamlined communication with clients by utilizing CRM software to track interactions and maintain detailed records.
- Managed email marketing campaigns targeting specific segments of the customer database, driving engagement and boosting conversion rates.
- Collaborated with cross-functional teams to ensure timely delivery of products and resolve any post-sale issues.
- Implemented live chat functionality on the website, providing real-time support to customers during their browsing experience which resulted in an increase in conversions into sales inquiries.
- Utilized social media channels effectively to engage with potential customers, promoting brand awareness while also answering product-related questions.
- Participated in regular training sessions to continuously improve product knowledge and stay updated on new offerings from the company.
- Enhanced sales performance by diligently following up on leads and maintaining a consistent pipeline of prospects.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Managed financial tracking, inventory coordination and social media marketing.
- Created promotional campaigns to boost sales and drive customer loyalty.
Recceptionist/Administrative Manager
Brannan Auto & Glass
09.2018 - 03.2022
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefitted both parties.
- Completed weekly payroll for 8 employees.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Education
High School Diploma -
Asheboro High School
Asheboro, NC05-1998
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer service excellence
- Appointment scheduling
- Greeting and seating clients
- Office administration
- File management
- Multi-line telephone operation
- Positive professional presence
- Meticulous and organized
- Multitasking and prioritization
- Attention to detail
- Problem-solving
- Punctual and reliable
- Professional phone communication
Timeline
Receptionist
Reliable Glass & Paint LLC
08.2024 - Current
Internet Sales Consultant
Belk Ford-Oxford Toyota
06.2023 - 07.2025
Recceptionist/Administrative Manager
Brannan Auto & Glass
09.2018 - 03.2022
High School Diploma -
Asheboro High School
Similar Profiles
Lacy Beth TurnerLacy Beth Turner
Receptionist Administrator at Reliable GlassReceptionist Administrator at Reliable Glass
James BreyfogleJames Breyfogle
Door Assembler at Fargo Glass and PaintDoor Assembler at Fargo Glass and Paint
Kevin RueckertKevin Rueckert
Warehouse at Fargo Glass & PaintWarehouse at Fargo Glass & Paint