Lacy Wade
GA
Summary
Quality-focused customer service expert with experience in data entry. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.
Overview
14
14
years of professional experience
Work History
Patient Coordinator/Operations Specialist
Vinings Surgery Center
Atlanta, GA
10.2016 - Current
- Maintain employee personnel files, manage surgeons' schedules, create medical reports, design pre-operative reports, handle merchant processing transactions, manage email correspondence, educate clients, and order office supplies.
- Assisted with the development of efficient office procedures for improved workflow.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Prepared patient charts prior to visits as well as updated records after each visit.
- Coordinated follow-up care for discharged patients and monitored progress towards recovery goals.
- Acted as liaison between physicians, staff members, patients, families, and third party payers.
- Facilitated communication among healthcare teams including nurses, physicians, therapists.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Mentored new hires, including explaining hospital policies, procedures and practices.
- Educated patients and caregivers on discharge instructions to sustain patient health and drive recovery objectives post-discharge.
- Processed patient intake information and updated medical records prior to treatment.
- Provided administrative support for patient care staff.
Receptionist/Customer Service Representative
Cobb Emergency Veterinary Clinic
Marietta, GA
09.2010 - 08.2016
- Assist in managing Accounts Receivable, enforce hospital policy, facilitate training of new hires, discharge patients, field inquiries, explain common drugs and protocols, and create lab reports.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
Education
B.S. Business Administration/Human Resource Management -
Columbia Southern University
01.2019
A.A. Accounting -
Chattahoochee Technical College
12.2016
Skills
- Proficient in MS Office
- HIPAA compliant
- 4D-EMR
- Extensive and Accurate Data Entry
- Beginner Quickbooks
- Scheduling
- Customer Service (18 years)
- Document Production
- Notary
- Creating Spreadsheets/Reports
- Written/Oral Communication
- Attention to Detail
References
References available upon request.
Timeline
Patient Coordinator/Operations Specialist
Vinings Surgery Center
10.2016 - Current
Receptionist/Customer Service Representative
Cobb Emergency Veterinary Clinic
09.2010 - 08.2016
B.S. Business Administration/Human Resource Management -
Columbia Southern University
A.A. Accounting -
Chattahoochee Technical College
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