Lacy Waltz
San Angelo,TX
Summary
Dedicated professional with over a decade of experience offering a unique blend of knowledge and skills to enhance organizational performance. Thrives in independent and collaborative settings, adapting seamlessly to diverse workflows to drive corporate goals. Recognized for innovation, goal orientation, and a commitment to continuous improvement to maximize service quality. Eager to apply expertise in the Medical position at your esteemed organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
NCMA
Shannon Health Center
03.2021 - Current
- Coordinated patient care services and ensured efficient delivery of health center operations.
- Maintained patient records, managed scheduling, and communicated with providers to ensure quality service.
- Prepared operating rooms prior to surgeries by assembling required instruments and materials needed for each specific case.
- Ensured that sterile technique was followed throughout each procedure to minimize risk of infection or contamination.
- Demonstrated proficiency in the use of ultrasonic cleaners, washer-disinfectors, and autoclaves to ensure proper cleaning and sterilization processes.
- Stocked supplies and instruments for examination rooms.
- Provided patient education and after visit care instructions to foster care continuum.
- Documented medical data in patient charts, facilitating accurate records.
- Worked interdependently with other professionals to provide quality health care to patients.
- Obtained patient medical histories for inclusion in records.
- Demonstrated strong organizational and time management skills while managing multiple projects.
MEDICAL ASSISTANTEST/NCMA/MR
Health Texas Medical Group
09.2016 - 01.2021
- Triaged patients and performed vital checks for patient flow facilitation.
- Conducted pre-authorizations and referrals to meet third-party insurer requirements.
- Monitored supply inventory for low stock and worked with staff to reorder.
- Scheduled appointments for patients.
- Performed general office duties, such as answering telephones, taking dictation and completing insurance forms.
- Enforcing policies and procedures focused on increasing team productivity and strengthening operational efficiency.
- Explained treatment procedures, medications, diets, or physicians' instructions to patients.
- Authorized drug refills and provided prescription information to pharmacies.
- Assessing job applications and made hiring recommendations to bring in top candidates for key vacancies. Mentored new hires, resulting in stronger staff development and increased productivity.
- Achieved recognition from senior management for contribution to clinic success, including managing employees and operations to foster optimal performance.
- Obtaining biological specimens for ordered tests and prepared for laboratory transport.
- Interacting effectively with patients, families, staff and other clinical department staff to deliver a high level of customer service and teamwork.
- Monitored, notated and conveyed important patient information to provider to help optimize treatment planning and care delivery.
- Creating organization systems for inventory control, purchasing and schedules, dramatically increasing operational efficiency.
- Oversee day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing and supervising employees.
- Built relationships with physicians to create steady referral pipeline.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Arranged surgeries with surgical center, managed pre-certifications and verified insurance coverage while confirming times with patients.
- Measured patient spirometry
Clinic Manager/ NCMA/MR
Dr Bakthavalasalam Athreya
09.2014 - 09.2016
Education
NCMA - Medical Assisting
Everest College
San Antonio, Tx08.2014
Skills
- Excellent work ethic
- Customer service
- Training & Development
- Multitasking abilities
- Teamwork
- Organization and Time management
- PPE compliance
- First Aid/CPR
- Conflict resolution
- Supervision and leadership
- Ekg
- Blood draw
Certification
- National Certified Medical Assistant
- CPR/BLS
Timeline
NCMA
Shannon Health Center
03.2021 - Current
MEDICAL ASSISTANTEST/NCMA/MR
Health Texas Medical Group
09.2016 - 01.2021
Clinic Manager/ NCMA/MR
Dr Bakthavalasalam Athreya
09.2014 - 09.2016
NCMA - Medical Assisting
Everest College
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