Lacy Wilcox
Aurora,CO
Summary
Exceptional Nanny with experience supporting daily success and health of children of varying needs and interests. Versatile and adaptable in conducting errands, cooking, changing diapers and entertaining children according to parental specifications. Reliable and supportive member of house operations, assisting family as extenuating circumstances arise. Eager receptionist always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Live-Out Nanny
Sierra Heiden
03.2022 - 08.2023
- Played games, worked on puzzles, and read books to young children.
- Prepared meals and snacks for children based on dietary guidelines.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Administered basic first-aid and medication in emergency situations.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Monitored children's play activities to verify safety.
- Established and maintained safe play environment for children.
- Encouraged children to be understanding and patient with others.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Promoted language development skills through reading and storytelling.
Hot Dog Cart Cook and Server
Tommy Cipolla
01.2014 - 12.2014
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Inbound Call Center Representative
University Of Colorado Hospital
02.2008 - 09.2009
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Resolved complaints to satisfy customers and encourage future transactions.
- Built positive relationships with customers by providing exceptional customer service.
- Provided customers with product information and answered inquiries to provide top-quality service.
- Followed standard operating procedures when handling customer problems and complaints.
- Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
- Facilitated communication between customers and other departments to facilitate resolution.
- Recorded customer interactions, inquiries and comments in customer service database for traceability.
- Provided timely feedback to management regarding customer inquiries and issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed and updated databases to handle customer data.
- Trained staff on operating procedures and company services.
Medical Front Office Receptionist
East West Health Centers
12.2006 - 03.2008
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Maintained current and accurate medical records for patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Completed patient referrals to other medical specialists.
- Transcribed phone messages and relayed to appropriate personnel.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Received and routed laboratory results to correct clinical staff members.
Medical Referral Specialist
Orchard Family Practice
01.2000 - 08.2006
- Verified insurance benefits and eligibility for all medical procedures before referring clients.
- Scheduled appointments with specialists on behalf of clients.
- Partnered with other departments to provide top-notch service to clients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Notified and reminded clients of appointments.
- Assisted clients in locating resources that accepted various insurances.
- Linked families to relevant community support to meet non-medical needs.
- Entered all necessary data using patient database to document referrals and results.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Built professional relationships with service providers.
- Obtained prior authorization for all medical procedures.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted with medical coding and billing tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
Education
Medical Billing And Coding - Medical Insurance Coding
Penn Foster College
Scottsdale, AZPharmacy Technician - Pharmacy
Penn Foster College
Scottsdale, AZ04.2009
Medical Office Assistant - Medical Assisting
Penn Foster College
Scottsdale, AZ12.2004
Highschool - Highscool
Penn Foster Career School
Scranton, PA05.2000
Skills
- Child Supervision
- Educational Support
- Light Housekeeping
- Housekeeping
- Excellent Driving Record
- Cheerful and Energetic
- Caring Child Mentor
- Basic Clerical Knowledge
- Reliable Transportation
- Childcare
- Family Support
- Active Listener
- Valid Driver's License
- Friendly
- Enrichment Activities
- Food Handling Training
- Grocery Shopping
- Cleaning and Sanitation
- Emotionally Supportive
- Academic Support
- Approachable
- First Aid
Languages
French
Limited Working
American Sign Language
Limited Working
Timeline
Live-Out Nanny
Sierra Heiden
03.2022 - 08.2023
Hot Dog Cart Cook and Server
Tommy Cipolla
01.2014 - 12.2014
Inbound Call Center Representative
University Of Colorado Hospital
02.2008 - 09.2009
Medical Front Office Receptionist
East West Health Centers
12.2006 - 03.2008
Medical Referral Specialist
Orchard Family Practice
01.2000 - 08.2006
Medical Billing And Coding - Medical Insurance Coding
Penn Foster College
Pharmacy Technician - Pharmacy
Penn Foster College
Medical Office Assistant - Medical Assisting
Penn Foster College
Highschool - Highscool
Penn Foster Career School
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