Lacy Wineberger
Chicago,IL
Summary
Dedicated legal Technical Trainer with a proven track record in facilitating comprehensive training programs for legal professionals. Adept at translating complex legal concepts into user-friendly training materials and delivering engaging sessions. Seeking to transition into a dynamic role as a Customer Success Manager, leveraging strong communication and relationship-building skills to ensure client satisfaction. Proven ability to quickly learn and adapt to new technologies, coupled with a deep understanding of the legal landscape, positions me as a valuable asset in driving customer success and fostering lasting client partnerships.
Overview
5
5
years of professional experience
Work History
Technical Trainer
K2 Services
07.2023 - Current
- Facilitated pilot training sessions to assess the effectiveness of training programs and implemented adjustments to meet the evolving needs of project teams.
- Created engaging and interactive training materials, including documentation, tutorials, and hands-on exercises, to optimize learning outcomes for diverse project teams.
- Proficiently acquired new software skills within tight timelines, showcasing adaptability and a rapid learning curve to effectively incorporate and teach the latest tools required for project success.
- Stayed up-to-date with industry trends, attending conferences and webinars to ensure relevant information was incorporated into training materials.
Technical Trainer
Holland & Hart, LLP
02.2020 - 07.2023
- Coordinate, schedule, and deliver software training for new employees.
- Lead Learning and Development Team through modernizing new hire software training content using video, documentation, eLearning content, and the Learning Management System.
- Develop monitoring solutions to ensure employees are completing all core new hire learning paths and other assigned mandatory training.
- Create and deliver extensive software training for existing employees on iManage, Expert Time, and file-sharing solutions.
- Assisted with rollouts of new software by creating quick reference guides, training videos, and firm-wide virtual classes.
- Worked with the Applications team to test and troubleshoot applications, particularly application upgrades or new application rollouts.
- Worked with Technical Support Team to aid with end-user issues and provide best-practice solutions.
Technology Trainer
Brownstein Hyatt Farber Schreck
09.2018 - 02.2020
- Delivered initial software training and follow-up for all new employees.
- Created and delivered a monthly training program schedule on iManage, Microsoft Suite products, timekeeping software, and more.
- Worked with the Applications team to test and troubleshoot applications, particularly application upgrades or new application rollouts.
- Created and delivered direct seminars, workshops, individual training sessions, and lectures to all levels within the Firm.
- Worked with Technical Support Team to aid with end-user issues and provide best-practice solutions.
Education
Master's of Education - Instructional Technology
Coastal Carolina University
Conway, SC06.2018
Bachelor's of Education - Elementary Education
Appalachian State University
Boone, NC05.2011
Skills
- iManage Application Trainer
- Leadership and Professional Development Certification
- Certificate in Online Teaching and Training
- TechSmith Camtasia
- TechSmith SnagIt
- Intellek Learning Management System
- Aderant Expert Time
- Adobe & Kofax PDF
- Microsoft Office Suite (Certified Specialist)
Timeline
Technical Trainer
K2 Services
07.2023 - Current
Technical Trainer
Holland & Hart, LLP
02.2020 - 07.2023
Technology Trainer
Brownstein Hyatt Farber Schreck
09.2018 - 02.2020
Master's of Education - Instructional Technology
Coastal Carolina University
Bachelor's of Education - Elementary Education
Appalachian State University