Lacy Beth Turner
Oxford ,MS
Summary
Dynamic and results-driven professional with extensive experience as a Receptionist Administrator at Reliable Glass. Proven expertise in client relations and document management, enhancing workflow efficiency. Recognized for delivering exceptional customer service and maintaining a welcoming environment, contributing to a positive company image and fostering strong client connections.
Professional with strong expertise in administrative support and front office management. Adept at handling multi-line phone systems, scheduling appointments, and managing office supplies. Excel in team collaboration and adaptable to evolving workplace needs. Known for excellent communication skills, reliability, and proactive approach to problem-solving.
Overview
7
7
years of professional experience
Work History
Receptionist Administrator
Reliable Glass
08.2024 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Internet Sales Consultant
Belk Ford
06.2023 - 07.2024
- Managed email marketing campaigns targeting specific segments of the customer database, driving engagement and boosting conversion rates.
- Utilized social media channels effectively to engage with potential customers, promoting brand awareness while also answering product-related questions.
- Provided constructive feedback to management regarding client concerns, leading to improved product offerings and better addressing customer needs.
- Optimized website content for search engines, increasing organic traffic and generating higher-quality leads for the sales team.
- Enhanced sales performance by diligently following up on leads and maintaining a consistent pipeline of prospects.
Receptionist
Brannan Auto & Glass
09.2018 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
No Degree -
Northwest Community College
Oxford, MS 01-2006
No Degree -
Hinds Community College
Raymond, MS01-2000
High School Diploma -
Asheboro High School
Asheboro, NC06-1998
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Payment collection
- Mail handling
- Document scanning and digitization
- Document management
- Client relations
- Project coordination
- Customer service
- Data entry
Timeline
Receptionist Administrator
Reliable Glass
08.2024 - Current
Internet Sales Consultant
Belk Ford
06.2023 - 07.2024
Receptionist
Brannan Auto & Glass
09.2018 - 02.2022
No Degree -
Northwest Community College
No Degree -
Hinds Community College
High School Diploma -
Asheboro High School
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