Lacynda Gilstrap
Fort Smith,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Baptist Health Fort Smith
Fort Smith, AR
03.2024 - Current
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Reported any observed changes in mental status or physical condition to their nurse immediately.
- Demonstrated proficiency in using various types of EKG machines such as 12-lead ECGs and portable systems.
- Verified patient information prior to specimen collection.
- Maintained a clean, safe, and organized work environment.
- Documented patient information into electronic medical records system.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Esthetician
Esthetics by Lacynda
Fort Smith, AR
10.2021 - Current
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Maintained cleanliness of treatment room and equipment between appointments.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Performed eyelash extensions, refills, and removals in accordance with industry standards.
- Maintained inventory of all supplies needed for lash services.
Personal Care Assistant
Mercy Hospital Fort Smith
Fort Smith, AR
12.2020 - 02.2021
- Planned activities to encourage movement, stretching and strength building
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Monitored clients' overall health and well-being and noted any significant changes
- Completed regular check-ins and progress report for each client
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Used [Software] and [Software] to maintain records of services performed and apparent condition of patients
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
Server
Furrs Fresh Buffet
Fort Smith, AR
06.2008 - 03.2020
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Engaged in friendly conversation with guests to build rapport and facilitate repeat business
- Collaborated with managers and kitchen staff to provide outstanding, well-informed customer service
- Assisted fellow serving staff by delivering meals and special requests to satisfy guests
- Generated guest relations feedback for process improvements, resulting in [Result]
- Bussed, cleaned and set [Number] tables to provide rapid turnover and improve number of covers every [Timeframe]
- Clarified guest concerns and issues, taking action to rectify problems and improve guest satisfaction
- Answered customer questions and responded to issues immediately, notifying [Job Title] of concerns requiring assistance.
Casino Cashier
Cherokee Casino and Hotel Roland
Roland, OK
11.2004 - 02.2008
- Verified individual amounts of loose coin and bundled paper money
- Completed casino cage transactions, including redeeming or purchasing chips on behalf of customers
- Performed check cashing for customers based on company policies
- Quickly and accurately counted drawers at start and end of each shift
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security
- Maintained high level of professionalism and calmness with all personnel, even in high-stress situations
- Provided excellent and professional service to ensure guest satisfaction
- Listened to customers' comments, responded appropriately and forwarded issues to appropriate department.
Education
High School Diploma -
Roland High School
05-2004
Skills
- Dependable
- Personal Care Assistant
- Organizing
- Time management
- Client daily activities
- Nutrition needs
- Appointments
- Basic medical care
- Patient Assessments
- Infection control
- Compassionate care
- Patient privacy
- Confidentiality
- Patient Management
- CPR certified
- Direct Patient Care
Certification
CPR certified through American Heart Association
Timeline
Personal Care Assistant
Baptist Health Fort Smith
03.2024 - Current
Esthetician
Esthetics by Lacynda
10.2021 - Current
Personal Care Assistant
Mercy Hospital Fort Smith
12.2020 - 02.2021
Server
Furrs Fresh Buffet
06.2008 - 03.2020
Casino Cashier
Cherokee Casino and Hotel Roland
11.2004 - 02.2008
High School Diploma -
Roland High School
CPR certified through American Heart Association
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