LaCyndria McClarty
OMAHA,NE
Summary
Experienced in Medical Records Release of Information with over 11 years of healthcare expertise. Provided personalized care to patients in clinical, hospital, nursing home, and homecare settings. Certified Nursing Assistant and Medication Aid with valuable skills in compassionate care. Holds a Certified Medical Assistant Certificate and successfully managed doctor-patient schedules for 4 years. Led a team of medical assistants and CNAs, documented medical patient notes, and organized patient medical record releases while strictly adhering to HIPAA regulations. Seeking to leverage professional knowledge and experiences in a Healthcare Operations Manager position. Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
WellPath/ Douglas County Department of Corrections
03.2023 - Current
- Strict adherence to Department of State Hospital (DSH) and company Policies & Procedures (P&Ps)
- Cooperation with all stakeholders - Sheriff’s offices, EASS staff, and DSH
- Manage large amounts of data, including patient census information and deliver timely quantitative information to stakeholders
- Assist clinical team in obtaining clinical paperwork including admissions, transfers, and discharges.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
- Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
- Organized mandatory training sessions for all staff members, ensuring compliance with industry regulations and internal policies.
- Assisted in the development of company policies and procedures that directly impacted the success of new employees.
- Facilitated communication between new hires and their supervisors, fostering positive working relationships from day one.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
- Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
- Enhanced office operations efficiency by streamlining filing systems and digitizing essential records.
- Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
- Collaborated with department managers to identify staffing needs, resulting in improved hiring strategies.
- Increased accuracy of HR records through diligent maintenance and timely updates to employee information.
- Provided ongoing support to newly hired employees with regular check-in meetings addressing any concerns or questions they might have had during their first few months at the company.
- Monitored trends in hiring and retention, providing valuable insights for HR leadership and company executives.
- Coordinated with payroll and benefits specialists to ensure seamless integration of new employees into company systems.
- Managed background checks and reference verification processes for candidate selection, ensuring a secure work environment for all employees.
- Created informative welcome packets for new employees containing essential information about company culture, policies, benefits, and expectations.
- Enhanced employee retention by implementing effective orientation programs for new hires.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Advocated for staff members, helping to identify and resolve conflicts.
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Processed new hire paperwork and documents.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
- Delivered onsite technical support for 54 employees.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Business Office Manager
Emerald Legacy Pointe
10.2021 - 03.2023
- Directs processing of accounts receivable, adjustments, accounts payable, payroll, private and third-party agencies, census information
- Manages resident trust funds and maintains confidential files
- Manages collections of past due residents’ accounts receivables and provides reports on these to the administrator and to the corporate office
- Organizes, evaluates, and monitors business office operations to ensure these functions are performed effectively and efficiently.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Posted payments and processed refunds.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reduced claim denials by accurately verifying eligibility and properly submitting required documentation.
- Facilitated open communication between all parties involved in the provision of Medicare-covered care, promoting transparency and collaboration among stakeholders.
- Processed Medicaid applications accurately, ensuring timely access to healthcare services for eligible members.
- Facilitated smooth transitions between care settings by effectively communicating relevant information regarding patients'' individual needs.
- Improved patient satisfaction by streamlining appointment scheduling and implementing electronic health records.
- Implemented new billing procedures, leading to increased revenue collection rates and reduced outstanding balances for patients.
Medical Records Release of Information Specialist
Boys Town National Research Hospital
10.2019 - 10.2021
- Verify proper authorization to release information to patients, insurance, attorneys, other doctors etc
- Release patient information abiding HIPA regulations
- Answer phone calls and email requests
- Maintain hospital contact phone, fax, and location information
- Upload patient photos and forms
- Organize department workflow and coverage for staff absence.
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations procedures and therapies.
- Streamlined workflows within the department by introducing digital tools that reduced manual tasks involved in processing requests for information release.
- Promoted patient privacy rights by educating staff members on best practices for handling sensitive information appropriately during the release process.
- Enhanced the efficiency of the release of information process by implementing a streamlined system for handling requests.
- Reduced errors in data entry by conducting thorough reviews of user activities within Epic systems and providing targeted remediation when necessary.
- Reduced downtime during transitions by effectively troubleshooting and resolving technical issues.
- Supported daily operations during go-live periods, enabling a smooth transition while minimizing negative impacts on patient care.
Medical Assistant / Physician Coordinator
Midwest Allergy and Asthma Clinic P.C.
06.2017 - 10.2019
- Prep patient charts either paper or the electronic medical record
- Call new patients and gather a medical history before appointments
- Scribe the doctor’s patient visits for each patient seen
- Discharge patients with education and demonstration for how to administer new medications
- Schedule appointments, send in medications, order labs, imaging, and skin testing.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained the client's medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed medical records management, including filing, organizing, and scanning documents.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Obtained client medical history, medication information, symptoms, and allergies.
Home Healthcare CNA/ Med Passer
Maxim Healthcare
05.2008 - 06.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
CNA
Skyline Nursing Home
05.2008 - 01.2010
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Upheld infection control and prevention policies across different patient-facing areas.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Education
Medication Aid 40 Hour -
Certified Nursing Assistant -
Master of Social Work -
02.2024
Bachelor of Science -
Indiana University - Purdue University Indianapolis
Indianapolis, IN02.2022
Medical Assistant Diploma -
Purdue University Global
07.2017
Skills
Customer Service
Data Entry
Computer Skills
Office Administration
Time Management
Administrative Support
Customer and client relations
Critical Thinking
Strong Problem Solver
Scheduling
Professional Communication
Excel spreadsheets
Certification
- Basic Life Support Certification (BLS)
- Certified Medical Assistant (CMA)
Timeline
Administrative Assistant
WellPath/ Douglas County Department of Corrections
03.2023 - Current
Business Office Manager
Emerald Legacy Pointe
10.2021 - 03.2023
Medical Records Release of Information Specialist
Boys Town National Research Hospital
10.2019 - 10.2021
Medical Assistant / Physician Coordinator
Midwest Allergy and Asthma Clinic P.C.
06.2017 - 10.2019
Home Healthcare CNA/ Med Passer
Maxim Healthcare
05.2008 - 06.2016
CNA
Skyline Nursing Home
05.2008 - 01.2010
Certified Nursing Assistant -
Master of Social Work -
Medical Assistant Diploma -
Purdue University Global
Medication Aid 40 Hour -
Bachelor of Science -
Indiana University - Purdue University Indianapolis
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