Lacy Wright
Shacklefords,VA
Summary
Accomplished Onboarding Coordinator with a distinguished career in data entry and website listing coordination, recognized for driving exceptional results. Renowned for delivering outstanding customer service and excelling in dynamic, high-pressure settings. Expert in orchestrating seamless onboarding experiences with superior project management skills. Proficient in optimizing and troubleshooting processes and systems to ensure efficiency. Committed to the successful integration of new clients, enhancing organizational cohesion and productivity.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Deputy Commissioner of Revenue
King and Queen County
King and Queen Court House, Virginia
07.2024 - Current
- Assess applications for business licenses against locality standards to determine approval or denial of requests.
- Support the assessment of personal property, state income, and business license taxes, ensuring compliance with relevant regulations.
- Open and distribute mail, process motor vehicle registrations, and manage tax abatements efficiently.
- Organize and maintain comprehensive files and records related to real estate, personal property, and business licenses.
- Address taxpayer inquiries regarding tax assessments, filing procedures, and issue resolution to ensure a positive experience.
Onboarding Coordinator
Vacasa Vacation Rentals
06.2021 - 06.2024
- Spearheaded the onboarding process, ensuring meticulous documentation and compliance at every stage.
- Strategically partnered with booking sites to develop and manage active listings, consistently surpassing monthly goals.
- Collaborated effectively with local staff to facilitate seamless onboarding experiences, enhancing team integration and productivity.
- Developed highly engaging vacation websites, dramatically increasing booking efficiency and customer engagement.
- Conducted comprehensive assessments of onboarding systems, implementing targeted improvements aligned with company objectives, boosting overall efficiency.
- Achieved a 90% retention rate and earned an above-average client/owner satisfaction rating.
Front Desk Specialist
Vacasa Vacation Rentals
01.2021 - 06.2021
- Enhanced guest experiences through proactive communication and efficient resolution of issues, significantly boosting satisfaction and loyalty
- Expertly managed reservations, optimizing occupancy rates and consistently ensuring high levels of guest satisfaction.
- Coordinated seamlessly with housekeeping and maintenance teams, promptly addressing guest requests and complaints to maintain a smooth operation.
- Leveraged proficiency in Word, Excel, and Vacasa software to streamline front desk operations and improve overall efficiency.
- Welcomed visitors and customers with a friendly and professional demeanor, providing assistance and answering questions to build strong rapport and drive retention.
Senior Housekeeper
Vacasa Vacation Rentals
03.2019 - 01.2021
- Led quality assurance inspections for daily arrivals and departures, consistently maintaining the highest housekeeping standards.
- Developed and implemented rigorous room inspection protocols, ensuring compliance and elevating service quality.
- Mentored and trained new personnel, significantly enhancing team performance and overall service excellence.
- Strategically assigned housekeeping staff to shifts and room blocks, optimizing team abilities and meeting daily operational requirements efficiently.
Education
Some College (No Degree) -
Rappahannock Community College
Saluda, VABachelor of Science - Homeland Security and Emergency Management
The University of Arizona
San Diego, CA05.2025
Skills
- Legal Requirements
- Technical Diagnostics
- Customer Retention
- Resource Scheduling
- Excellent Communication
- Maintenance and Repair
- Flexible and Adaptable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Deputy Commissioner of Revenue
King and Queen County
07.2024 - Current
Onboarding Coordinator
Vacasa Vacation Rentals
06.2021 - 06.2024
Front Desk Specialist
Vacasa Vacation Rentals
01.2021 - 06.2021
Senior Housekeeper
Vacasa Vacation Rentals
03.2019 - 01.2021
- Fire Warden - Arizona
- 30 hour OSHA - General Industry
- Marketing Analytics
Some College (No Degree) -
Rappahannock Community College
Bachelor of Science - Homeland Security and Emergency Management
The University of Arizona
Certification
- Fire Warden - Arizona
- 30 hour OSHA - General Industry
- Marketing Analytics
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