Ladadrian Reggans
Gulfport,MS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Dispatcher Office Assistant
RBM Transportation
03.2022 - 07.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of 3 fleet vehicles.
- Advised regarding delays and special circumstances.
- Closely monitored dispatch board to triage and prioritize over 10 daily calls.
- Maintained updated and detailed records of calls in physical and electronic database.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Trained and supervised employees on office policies and procedures.
Maintenance Technician/Supply Specialist
US Army Reserve
04.2011 - 12.2022
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
Education
No Degree - Mechanical Engineering
Mississippi State University
Starkville, MS05.2015
Certification of Main. Tech./ Communications - Heavy Equipment Main. Technology/ Communication
US Army Advanced Training
Ft. Lee, VA02.2014
High School Diploma -
Bassfield High School
Bassfield, MS05.2011
Skills
- Attention to Detail
- Office Equipment Operation
- Adaptability
- Conflict Resolution
- Product Knowledge
- Complaint Resolution
- Call Management
- Information Security
- Active Listening
- Multi-Line Phone Talent
- Product Education
- Product and Service Solutions
- Technical Support
- Customer Service
- Office Equipment Proficiency
Timeline
Dispatcher Office Assistant
RBM Transportation
03.2022 - 07.2023
Maintenance Technician/Supply Specialist
US Army Reserve
04.2011 - 12.2022
No Degree - Mechanical Engineering
Mississippi State University
Certification of Main. Tech./ Communications - Heavy Equipment Main. Technology/ Communication
US Army Advanced Training
High School Diploma -
Bassfield High School
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