Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Ladaija Kemp

Fort Worth

Summary

Diligent Assistant with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills. Skilled in Microsoft Excel and adept at prioritizing tasks to optimize workflow, ensuring timely and accurate processing of invoices and records.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Administrative Assistant

OldCastleAPG
12.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Managed filing system, entered data and completed other clerical tasks.

Embroidery Specialist

Callaway Golf
01.2022 - 10.2024
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Dealt directly with vendors to address any damaged or incorrect orders.
  • Positioned hoops on fabric, trimmed unnecessary threats and folded and bagged items to prepare for delivery to customers.
  • Performed quality assurance duties by reviewing embroidery orders for compliance with customer purchase orders and requests.
  • Maintained embroidery machine by threading needles with appropriate thread colors and replacing needles when necessary.
  • Maintained detailed records of machine maintenance schedules for optimal performance over time.
  • Operated multi-head sewing machines to produce embroidered items according to customer specifications.
  • Managed time effectively while working on multiple projects simultaneously, meeting all required deadlines.
  • Advised clients on appropriate fabric choices based on desired outcomes, resulting in higher satisfaction rates.
  • Conducted regular inspections of finished products to ensure compliance with client specifications and industry standards.

Delivery Driver

Amazon Inc
12.2023 - 07.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.

Customer Service Representative

Cornerstone Staffing Agency
07.2021 - 11.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Cross-trained and provided backup support for organizational leadership.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

BBA - Finance

Texas Southern University
Houston, TX

BBA - Marketing

Louisiana State University
Baton Rouge, LA
05-2026

High School Diploma -

Martin High School
Arlington, TX
06-2019

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Microsoft Excel
  • Time management
  • File organization
  • Microsoft outlook
  • Filing
  • Customer relations
  • Critical thinking
  • Scheduling
  • Documentation and recordkeeping
  • Office management
  • Database entry
  • Excel spreadsheets
  • Verbal communication
  • Data organization
  • Professional and mature
  • Filing and data archiving
  • Invoice processing
  • Documentation and reporting
  • Document management
  • Spreadsheets
  • Tech-Savvy
  • Workflow optimization
  • Business administration
  • Purchase orders organization
  • Account management
  • Strategic planning
  • Inventory systems
  • Database administration
  • Resourceful
  • Prioritization

Accomplishments

  • Increased office productivity 16% by implementing numerous process improvements.
  • Advanced from Temp to hire to Assistant within 90 days for internal development.
  • Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of Inventory.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • LAKI ACTIVE

Certification

  • Certified Eyelash Extension Specialist, Gemuine Academy - 2023
  • Food Handlers & TABC Certification

Timeline

Administrative Assistant

OldCastleAPG
12.2024 - Current

Delivery Driver

Amazon Inc
12.2023 - 07.2024

Embroidery Specialist

Callaway Golf
01.2022 - 10.2024

Customer Service Representative

Cornerstone Staffing Agency
07.2021 - 11.2023

BBA - Finance

Texas Southern University

BBA - Marketing

Louisiana State University

High School Diploma -

Martin High School

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