LaDaisha Scott
Hammond
Summary
Accomplished in fostering customer satisfaction and loyalty, honed at Walmart, I excel in point of sale proficiency and adaptability. Demonstrated leadership as a Cashier Team Lead at Burger King, enhancing team efficiency and customer service excellence. My background merges professional courtesy with effective communication, driving positive outcomes in fast-paced environments.
Professional caregiver with solid experience in providing compassionate, personalized care. Strong focus on collaboration, reliability, and adaptability to meet changing needs. Skilled in administering medication, assisting with daily living activities, and maintaining safe, supportive environment. Known for empathy and patience.
Overview
6
6
years of professional experience
3
3
Certification
Work History
Processing Associate
Wayne Sanderson Farm
11.2023 - Current
- Trained new cashiers on customer service procedures, company policies and POS system operations
- Restocked front-end display cases and racks to maintain optimum inventory
- Counted cash drawers at beginning of shifts to verify correct amounts
- Experienced in identifying areas that require improvement throughout the processing cycle and implementing corrective actions accordingly
- Exhibited proficiency in troubleshooting technical problems related to the processing system quickly and effectively
- Able to work independently with minimal direction from management while meeting expected performance standards
- Maintained up-to-date knowledge of changing regulations pertaining to processing activities
- Adaptable team player who is willing to take on additional responsibilities as needed without hesitation
Cashier
Walmart
12.2022 - 10.2023
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Built and maintained positive working relationships with co-workers
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Provided excellent customer service by greeting customers and offering assistance
- Helped restock shelves when necessary to maintain an organized display area
- Developed strong customer service skills by providing efficient and accurate service
- Accurately processed customer payments using cash, credit cards, and checks
- Developed strong customer relationships to support satisfaction and loyalty
- Handled customer complaints and inquiries in a courteous and efficient manner
- Utilized problem solving skills to effectively handle difficult situations
- Assisted with training and mentoring new team members
- Delivered exceptional customer service at all points of contact
- Greeted and informed customers of products, fostering positive store experiences
- Processed customer orders and ensured the accuracy of their purchases
- Enforced store safety and cleanliness standards, reducing hazards
- Supported other departments within the store by providing assistance when needed
- Provided customers with product information and responded to inquiries courteously and promptly
Senior Caregiver
Faith and Hope Independent Living
04.2021 - 11.2022
- Ensured compliance with all company policies related to cash handling procedures
- Identified fraudulent activities such as counterfeit currency or stolen credit cards
- Assisted customers with locating items throughout the store when needed
- Developed and maintained a positive working relationship with customers
- Delivered customer service by greeting customers and answering any store inquiries
- Followed all safety protocols while handling money
- Trained new cashiers in the use of cash registers and processing payments
- Informed customers of special promotions, loyalty programs, and discounts
- Verified that customers are of legal age to purchase restricted items
- Utilized point of sale system to process payments and transactions
- Monitored self-checkout stations to assist customers and resolve register problems
- Assisted with activities of daily living such as bathing, dressing, grooming, feeding, mobility assistance
- Administered medications following physician's instructions and documented dosages given accurately
- Transported clients safely between appointments using personal vehicle or public transportation services
- Provided emotional support to clients during challenging times by listening attentively and offering reassurance
- Utilized a variety of therapeutic activities to promote physical health and mental well-being among clients
- Supported independent living by helping clients complete household chores such as laundry and light cleaning
- Implemented safety measures in the home environment to reduce risk of injury or illness among clients
- Engaged clients in meaningful conversations that stimulated cognitive functioning
- Exhibited strong organizational abilities in managing multiple tasks simultaneously while maintaining accuracy
Cashier Team Lead
Burger King
07.2019 - 02.2021
- Provided or assisted in routine house cleaning, meal preparation, and laundry
- Transported client to doctor's office, grocery store, and other essential errands
- Assisted client with self-administration of medications
- Served clients regular balanced meals for breakfast, lunch and dinner
- Coordinated with doctors and registered nurses to develop care plans for clients
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally
- Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies
- Balanced cash drawer and performed daily audit procedures
- Maintained cleanliness of checkout area by sweeping floors, wiping down counters, emptying trash receptacles
- Delivered quick, professional, and friendly checkout experience to customers
- Trained new cashiers on operational procedures, policies, and standards
- Refunded customers and returned items for product issues
- Resolved customer issues promptly by communicating effectively with customers to identify needs and solutions
- Demonstrated ability to lead and motivate a team of cashiers
- Provided support for other departments as needed, including stocking shelves and cleaning merchandise areas
- Worked closely with store staff to build morale and foster an environment of cooperation among employees
- Enforced all front-end policies and procedures including dress code and attendance
- Complied with all local, state and federal food safety laws
- Trained new cashiers by demonstrating procedures for exchanging money, checking guests out and interacting with customers
Education
High School Diploma -
Hammond High Magnet School
Hammond, la05.2021
Skills
- Effective Empathy
- Strong Interpersonal Skills
- Professional Conduct
- Skilled in Digital Tools
- Customer Service Expertise
- Adaptability in Changing Environments
- Fundamental Math Skills
- Effective Written Communication
- Dependable Attendance
- Analytical Problem-Solving
- Effective Decision-Making
- Executing On-Site Surveys
Certification
- Microsoft Office Specialist Word 2013
- Microsoft Office Specialist Powerpoint 2013
- Medical Receptionist
- Driver's license
Timeline
Processing Associate
Wayne Sanderson Farm
11.2023 - Current
Cashier
Walmart
12.2022 - 10.2023
Senior Caregiver
Faith and Hope Independent Living
04.2021 - 11.2022
Cashier Team Lead
Burger King
07.2019 - 02.2021
- Microsoft Office Specialist Word 2013
- Microsoft Office Specialist Powerpoint 2013
- Medical Receptionist
- Driver's license
- Administrative Assistant
High School Diploma -
Hammond High Magnet School
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