Amanda Lagarde
Destrehan,LA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Caregiver
Tender Care Sitter Service
Norco, LA
06.2019 - Current
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Supported bathing, dressing and personal care needs.
- Laundered clothing and bedding to prevent infection.
- Assisted clients with maintaining good personal hygiene.
Cashier/Kitchen Prep Cook
Smoothie King
Kenner, LA
04.2021 - 07.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Balanced daily transactions on a computerized point-of-sale system.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Call Center Representative
Infocision Managment
, LA
09.2019 - 03.2021
- Performed outbound calling campaigns to promote new products or services.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
- Maintained strong call control and quickly worked through scripts to address problems.
Education
GED -
Louisiana Home-School Henery Academy
Kenner, LA05-2015
Skills
- Documentation
- Medication and Appointment Reminders
- Complex Problem-Solving
- Compassionate communication
- Respectful and Compassionate
- Customer Service
- Call Control
- Data Entry
- Providing customer support
- Gathering information
- Call Center Customer Service
Timeline
Cashier/Kitchen Prep Cook
Smoothie King
04.2021 - 07.2023
Call Center Representative
Infocision Managment
09.2019 - 03.2021
Caregiver
Tender Care Sitter Service
06.2019 - Current
GED -
Louisiana Home-School Henery Academy
Similar Profiles
Carolyn ThompsonCarolyn Thompson
Personal Care Assistant at S&S SITTER SERVICEPersonal Care Assistant at S&S SITTER SERVICE
Taylor ZancaTaylor Zanca
Payroll and Invoice Clerk at Companion Sitter ServicePayroll and Invoice Clerk at Companion Sitter Service
Jacqueline MillerJacqueline Miller
Business Manager at Urban Care Private SitterBusiness Manager at Urban Care Private Sitter