LaDaisia McNeil
Huntsville,AL
Summary
Assertive customer service professional experienced in defining and analyzing customer requests to resolve issues in a fast-paced environment. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
7
7
years of professional experience
Work History
Office Administrator
Child's Play Therapy Center
11.2023 - 07.2024
- Main duties include welcoming and directing visitors, coordinating meetings and appointments, and performing clerical tasks, like answering phones and responding to emails.
- Interacted with more than 40 customers daily by phone, email, or in-person to provide information.
Medical Billing Specialist
Medserv/NACS (TEMP POSITION)
05.2023 - 08.2023
- Ensuring each patient's medical information is accurate and up to date
- Sending invoices to clients and monitoring outstanding balances to ensure each account is paid on time and in full
- Preparing invoices, processing payments and pursuing past-due balances
- Preparing and submitting billing data and medical claims to insurance companies
Lead Senior Customer Advocate
Bank of America
02.2021 - 03.2023
- Handled 100-150 calls per day
- Resolved payment and order disputes
- Explained products and benefits
- Opening bank accounts/closing accounts
- Handle escalated tickets/cases
- Fraud servicing
- Collections
Administrative Assistant/Front Desk Receptionist
CRH Healthcare
04.2020 - 01.2021
- Utilized Microsoft Office/Powerpoint/Excel
- Maintained office supply inventory
- Supervised office management
- Provides administrative support to ensure efficient operation of office
- Answers phone calls, schedules meetings and supports visitors
- Carries out administrative duties such as filing, typing, copying, binding, scanning etc.
Assistant Teacher
Lighthouse Christian Academy
08.2018 - 03.2020
- Helping teachers create lesson plans
- Working with small groups of students to enhance the learning process
- Making sure classrooms are safe and tidy
Hostess/Server
Red Lobster
02.2017 - 03.2019
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions, etc
Education
Bachelor's - Cyber Security
Troy University
Troy, AL08.2027
Skills
- Administrative support
- Data Entry
- Office Administration
- Medical receptionist
- Customer service
- Financial services
- Medical Billing
- Human Resources
- Technical Support
Personal Information
Relocation: Anywhere
Timeline
Office Administrator
Child's Play Therapy Center
11.2023 - 07.2024
Medical Billing Specialist
Medserv/NACS (TEMP POSITION)
05.2023 - 08.2023
Lead Senior Customer Advocate
Bank of America
02.2021 - 03.2023
Administrative Assistant/Front Desk Receptionist
CRH Healthcare
04.2020 - 01.2021
Assistant Teacher
Lighthouse Christian Academy
08.2018 - 03.2020
Hostess/Server
Red Lobster
02.2017 - 03.2019
Bachelor's - Cyber Security
Troy University
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