Summary
Overview
Work History
Education
Skills
References
Timeline
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LADAJA SHAW

Arlington,TX

Summary

Driven and passionate professional with experience in customer service, accounting, logistics, and operations. Committed to delivering results, improving processes, and exceeding client expectations. Skilled in financial management, inventory control, and team leadership.

Overview

2026
2026
years of professional experience

Work History

Parts Room Clerk

Trinity Metro
Fort Worth, Tx
03.2023 - Current
  • Processed purchase orders, verified pricing/quantities, and supported invoice tracking for accounting.
  • Coordinated logistics for shipments, deliveries, and vendor returns.
  • Entered data into inventory and accounting systems, ensuring accurate records for reporting and audits.
  • Monitored supply costs and supported budgeting with usage and inventory reports.
  • Communicated with vendors regarding orders, credits, and billing issues.
  • Maintained organized storage areas and ensured compliance with safety and asset-control procedures.

Customer Service Representative

Trinity Metro
Fort Worth, Tx
02.2022 - 03.2023

•Maintained detailed reports on daily operations, customer accounts, and service discrepancies.

•Collected, tracked, and reconciled fare payments and cash reports to ensure accuracy.

•Produced documentation and summaries for management related to route updates, complaints, and service audits.

•Ensured compliance with transit policies, safety procedures, and accessibility standards.

•Coordinated with dispatch and operations teams to maintain organized and error-free administrative workflows.

Branch supervisor

First Convenience
Fort Worth, USA
07.2019 - 06.2021
  • Oversaw branch financial operations including audits, documentation verification, and compliance checks.
  • Reviewed client accounts, processed loan applications, and ensured regulatory accuracy.
  • Conducted daily balancing, discrepancy investigations, and cash-drawer oversight.
  • Prepared reports on branch performance, employee KPIs, and customer satisfaction metrics.
  • Ensured alignment with federal and state banking regulations through regular transaction reviews.

Senior Bank Teller

First Convenience
Fort Worth, USA
12.2018 - 07.2019
  • Documented calls, referrals and cross selling opportunities and efforts.
  • Greeted and assisted customers while anticipating needs.
  • Maintained position of trust and responsibility by keeping all business confidential.
  • Processed deposits, withdrawals, transfers and loan payment transactions for customers.
  • Performed positively in team environment, working toward achieving branch performance goals.
  • Performed proactive outreach to customers and prospects during sales campaigns and promotions.

Bank Teller

First Convenience
Fort Worth, USA
06.2018 - 12.2018
  • Handled sensitive financial information, maintaining 100% accuracy in cash transactions.
  • Processed deposits, withdrawals, payments, and account inquiries with attention to detail.
  • Researched and resolved discrepancies, claims, and account issues.
  • Balanced cash drawer daily and assisted with branch-wide reconciliation.
  • Communicated with clients and third parties regarding insurance verification and claims processing.

Optometrist

Walmart Vision Center
Bedford, USA
11.2017 - 07.2018
  • Maintained inventory, conducted quality checks, and ensured asset accuracy.
  • Managed patient files, insurance documentation, and claim verification.
  • Handled financial transactions, processed payments, and balanced daily sales.
  • Resolved technical issues related to optical equipment and product fulfillment.

Catering Coordinator

Putt Putt
North Richland Hills, USA
09.2014 - 08.2016
  • Designed and managed budgets for events ranging from 50–500+ attendees.
  • Tracked expenses, generated cost-saving recommendations, and monitored client invoices.
  • Negotiated vendor contracts at competitive rates while maintaining quality standards.
  • Provided financial updates, budget adjustments, and expense reports to clients.
  • Ensured all spending aligned with financial constraints while maximizing event profitability.

Dental Assistant

Bright dental
Fort Worth

•Maintained accurate patient records and documentation in compliance with HIPAA.

•Scheduled appointments, entered data into patient systems, and organized billing notes

Education

Dental Assistant - Dental Hygiene

Remington College
Fort Worth, TX

Skills

  • RDA
  • Accounting & Finance
  • Auditing & Compliance
  • Accounts Payable/Receivable
  • Budgeting & Reporting
  • Cash Handling & Reconciliation
  • Data Entry & Documentation
  • Inventory Management
  • Customer & Vendor Support
  • Problem-Solving
  • Administrative Organization

References

Kiana Mitchell, Assistant Bank Manager, First Convenience Bank, (682) 203-5960, Kianamitchell@gmail.com

Timeline

Parts Room Clerk

Trinity Metro
03.2023 - Current

Customer Service Representative

Trinity Metro
02.2022 - 03.2023

Branch supervisor

First Convenience
07.2019 - 06.2021

Senior Bank Teller

First Convenience
12.2018 - 07.2019

Bank Teller

First Convenience
06.2018 - 12.2018

Optometrist

Walmart Vision Center
11.2017 - 07.2018

Catering Coordinator

Putt Putt
09.2014 - 08.2016

Dental Assistant

Bright dental

Dental Assistant - Dental Hygiene

Remington College
LADAJA SHAW