Ladamie Johnson
Greenville,SC
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Advisor II, Customer Service
Concentrix
02.2021 - Current
- Assisting Members with C&D Medicare
- Accessing Claims, Accounts and Members Benefits
- Respond to customer Inquires via email, phone, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Provide product and service information to Members
- Maintain accurate customer records and update databases.
- Provided exceptional customer service, addressing client inquiries promptly and professionally.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
- Built customer service knowledge and took initiative to learn additional processes.
Shift Lead
Old Navy
04.2017 - 06.2020
- Trained and supervised staff members
- Provided superior customer service using effective problem solving skills
- Great Organizational skills for in store display mounts
- Covering employees absences
- Resolved problems that may occur during my shift.
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Customer Service Representative
Kohl's of Easley
10.2016 - 03.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided primary customer support to internal and external customers.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Cashier
Wal mart
08.2012 - 12.2015
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Quality Inspector
Bausch and Lomb
01.2010 - 07.2012
- Monitored Assembly line, palletized all product, set up boxes for eye solution
- Monitored operations of the line to ensure that they meet production standards
- Accepted or rejected finished items
- Removed all products and material that fail to meet specifications.
- Enhanced product quality by conducting thorough inspections and identifying areas for improvement.
- Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
- Performed regular calibration checks on measurement tools, guaranteeing accurate readings during inspections.
Education
Cosmetology License in Cosmetology -
Virginia College
Greenville, SC08.2011
South side high school
Greenville, SC01.2003
Skills
- Problem solving
- Compliance Requirements
- Conflict resolution
- Effective communication
Timeline
Advisor II, Customer Service
Concentrix
02.2021 - Current
Shift Lead
Old Navy
04.2017 - 06.2020
Customer Service Representative
Kohl's of Easley
10.2016 - 03.2017
Customer Service Cashier
Wal mart
08.2012 - 12.2015
Quality Inspector
Bausch and Lomb
01.2010 - 07.2012
Cosmetology License in Cosmetology -
Virginia College
South side high school