Ladaria Jones
Houston,TX
Summary
Cybersecurity Analyst Student with proficiency in online security research, planning, execution and maintenance. Skilled at training internal users on security procedures and preventive measures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Actively seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cybersecurity Analyst
Coursera
11.2023 - Current
- Conducted security audits to identify vulnerabilities.
- Performed risk analyses to identify appropriate security countermeasures.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Encrypted data and erected firewalls to protect confidential information.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with strong work ethic.
- Completes 3-5 assignments per day.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with strong sense of personal responsibility..
Technical Support Engineer
Schlumberger
11.2021 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Documented faults and bugs for referral to development staff for use in updates.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Generated reports to track performance and analyze trends.
- Handles 35-55 customer inquiries per day.
Customer Service Chat Representative
Continuum Global Solutions
06.2018 - 09.2021
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed exemplary writing skills through continued correspondence with upwards of 30-50 customers per day.
- Increased efficiency and team productivity by promoting operational best practices.
Data Entry Clerk
Concentrix
01.2017 - 03.2018
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Coded and processed applications into required electronic formats.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Preserved customer confidence and protected operations by keeping information confidential.
- Managed over 100% of customer information.
Education
Professional Certificate IBM - Cyber Security Analyst
Coursea
Remote04.2024
High School Diploma -
Memphis School of Excellence
Memphis, TN05.2016
Skills
- Live Chat Support
- Payment Processing
- Call Center Experience
- Building Rapport
- Maintains Confidentiality
- Customer Service-Oriented
- Database Maintenance
- Data Entry
- Document Scanning
- Invoice Processing
- Spreadsheet Management
- Technical Troubleshooting
- Hardware Troubleshooting
- Advanced Troubleshooting
- Data Backup and Recovery
Certification
- The Bits and Bytes of Computer Networking (2022) https://coursera.org/share/9ae881f3ba3024d02f3ec040ab74ca63
- System Administration and IT Infrastructure Services (2022) https://coursera.org/share/a21fa5315813502184f7c0a1f0e99c9f
- Operating Systems and You: Becoming a Power User (2022) https://coursera.org/share/51c62f547e05eacefac9e30961cd4f08
- IT Security: Defense against the digital dark arts (2022) https://coursera.org/share/8fc588b462ccb081b046438b1df6107a
- Introduction to Cybersecurity Tools & Cyber Attacks (2024) https://coursera.org/share/5c6b3371314a1e875bee3d37a1501aff
- Cybersecurity Roles, Processes & Operating System Security (2024) https://coursera.org/share/337f1c5483ef45962db7057003c1ff01
Timeline
Cybersecurity Analyst
Coursera
11.2023 - Current
Technical Support Engineer
Schlumberger
11.2021 - Current
Customer Service Chat Representative
Continuum Global Solutions
06.2018 - 09.2021
Data Entry Clerk
Concentrix
01.2017 - 03.2018
Professional Certificate IBM - Cyber Security Analyst
Coursea
High School Diploma -
Memphis School of Excellence