Ladaria Shorts
Roanoke,VA
Summary
Efficient, Reliable and Accomplished HRIS Specialist and Benefit Coordinator with 5 years of experience managing, hiring and onboarding, employee benefits and payroll, performance tracking methods and HR records. I am also a reliable, knowledgeable and highly organized team player with excellent communication skills, team building and relationship management.
Overview
8
8
years of professional experience
Work History
Benefits Coordinator
Harmony Senior Services
Roanoke , VA
2023.08 - Current
- Supervises administration of employee benefits programs including retirement medical, dental, vision, life insurance, disability insurance and others
- Handles benefit inquiries and complaints to ensure quick, equitable, courteous resolution
- Maintains contact in person, and by phone or e-mail, with hospitals, physicians, insurance companies, employees, and beneficiaries to facilitate proper and complete utilization of benefits for all employees
- Supervises maintenance of records
- Supervises maintenance of enrollment, application, and claims inquiries for all benefit plans
- Possesses a superior technical knowledge of the workings of group insurance plans - plan documents, summary plan descriptions and other insurance mechanisms
- Assists Director in evaluating and comparing existing company benefits with those of other employers by analyzing other plans, surveys, and other sources of information
- Plans, develops, and/or participates in area and industry surveys
- Analyzes results of surveys and develops specific recommendations for review by management
- Assists in developing specifications for new plans or modifies existing plans to maintain company's competitive position in labor market and obtain uniform benefit packages for all company locations where possible.
- Maintained up-to-date knowledge of all benefit plan provisions, policies, and procedures.
- Discussed medical, dental, short-term and long-term benefit plans with new hires and eligible employees with status changes.
- Conducted employee orientations to explain benefits programs.
- Assessed employee injury reports and determined eligibility for workers' compensation benefits.
Human Resources Specialist
Carilion Clinic
Roanoke , VA
2023.03 - 2023.08
- Maintained employee data and kept updated accounts of all employment records
- Assisted in recruiting and training of new employees
- Administered payroll information, compensation materials, and benefits programs
- Supported daily operations of busy human resources department
- Mentored employees through personal and professional issues
- Ensured confidentiality of all personnel, office, and employment records
- Provided administrative support with payroll, calendars, meetings, and training events
- Trained and onboarded new employees, and conducted orientations for new staff hires.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Provided essential support to address individual HR needs of employees.
- Created training materials for new hires and provided orientation sessions.
- Partnered with senior HR team to communicate company standards and policies.
- Organized recruitment events such as career fairs and open houses.
- Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
- Drafted offer letters and employment contracts according to company guidelines.
Truck Driver Class A CDL
Crete Carrier Corporation
Lincoln , NE
2021.12 - 2023.02
- Communicated with dispatchers regarding pickup and delivery times.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Loaded, balanced and secured product to safely transport goods.
- Transported goods to and from specified destinations in accordance with delivery schedules.
Human Resources Specialist
Mercedes-Benz U.S. International, Inc. (MBUSI)
Vance , AL
2019.04 - 2021.12
- Prepare and review compensation and benefits packages
- Implement training and development plans
- Plan quarterly and annual performance review sessions
- Inform employees about additional benefits they're eligible for (e.g extra vacation days)
- Update employee records with new hire information and/or changes in employment status
- Maintain organizational charts and detailed job descriptions along with salary records
- Forecast hiring needs and ensure recruitment process runs smoothly
- Develop and implement HR policies throughout the organization
- Monitor budgets by department
- Process employees' queries and respond in a timely manner
- Stay up-to-date and comply with changes in labor legislation
- Process payroll using Kronos software
- Manage time cards.
- Provided guidance to managers on disciplinary action and performance management.
- Ensured compliance with all federal and state labor laws regarding wages and hours worked.
- Performed audits of payroll records to ensure accuracy of employee information.
- Organized recruitment events such as career fairs and open houses.
Tier 2 Customer Service Representative
FIS Global Solutions
Tuscaloosa , AL
2016.05 - 2019.04
- Developing level support role
- I was referred problems of an unusual, unsolvable nature from technical engineers
- I Delivered service at a high standard while knowing when to escalate and where to go for information
- Equipped with knowledge of the business, tools and process, he/she troubleshoots advanced technical issues and systems
- Applied company policies and principles to answer and educate more complex inquiries and solve problems related to transaction processing and advanced technical call types
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Interacted with customers through live chat
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Managed customer accounts
- Performed data entry for customer information
- Handled billing issues and order inquiries.
Education
Bachelor of Science - Business Administration - HR Management
Southern New Hampshire University
Manchester, NH2025-12
Associate of Science - Business Administration
Wallace Community College - Selma
Selma, AL2016-05
Skills
- Commercial Driving
- Benefits Explanation
- New Employee Orientations
- Employee Relations
- ACA Standards Knowledge
- ADP Workforce Now
- Payroll
- Microsoft Office
- Kronos
- Leadership
- Recruiting
- Computer Networking
- Employee Orientation
- Human Resources Management
- Accounts Payable
- Workers' Compensation
- Performance Management
- Strategic Planning
- Project Management
- Conflict Management
- Talent Acquisition
- Organizational Development
- Labor Relations
- Background Checks
- HRIS software
Timeline
Benefits Coordinator
Harmony Senior Services
2023.08 - Current
Human Resources Specialist
Carilion Clinic
2023.03 - 2023.08
Truck Driver Class A CDL
Crete Carrier Corporation
2021.12 - 2023.02
Human Resources Specialist
Mercedes-Benz U.S. International, Inc. (MBUSI)
2019.04 - 2021.12
Tier 2 Customer Service Representative
FIS Global Solutions
2016.05 - 2019.04
Bachelor of Science - Business Administration - HR Management
Southern New Hampshire University
Associate of Science - Business Administration
Wallace Community College - Selma
Similar Profiles
Malikah LindMalikah Lind
Sales Counselor at Harmony Senior ServicesSales Counselor at Harmony Senior Services
Michele KnightMichele Knight
Harmony Outreach Director at Harmony Senior ServicesHarmony Outreach Director at Harmony Senior Services
TIFFANY HALL STRICKLANDTIFFANY HALL STRICKLAND
Corporate Sales Specialist at Harmony Senior ServicesCorporate Sales Specialist at Harmony Senior Services