Ladaria Shorts
Kissimmee
Summary
Efficient, Reliable and Accomplished HR Specialist and Benefit Coordinator with 5 years of experience recruiting hiring and onboarding, employee benefits and payroll, performance tracking methods and HR records. I am also a reliable, knowledgeable and highly organized team player with excellent communication skills, team building and relationship management.
Overview
9
9
years of professional experience
Work History
Benefits Coordinator
Harmony Senior Services
08.2023 - Current
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Coordinated and managed all aspects of annual benefit plan renewals-ensuring a seamless transition for employees while minimizing disruption to ongoing operations.
- Managed leave administration process, including FMLA requests, ensuring proper documentation and communication with employees.
- Streamlined OSHA recordkeeping processes, ensuring accurate documentation of all incidents and near misses.
- Enhanced workplace safety by conducting thorough OSHA compliance inspections and verifications.
- Collaborated with HR team to evaluate and select competitive health, dental, and vision insurance plans for employees.
- Understood FMLA laws and regulations and kept abreast of human resource principles, practices and procedures.
- Coordinated benefits and process enrollments, changes and terminations for benefit plans with specific expertise in FMLA.
Human Resources Specialist
Carilion Clinic
03.2023 - 08.2023
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
Truck Driver Class A CDL
Crete Carrier Corporation
05.2022 - 02.2023
- Drove tractor and trailer to weigh stations before and after loading and along routes to document weights and comply with state regulations.
- Loaded and unloaded trucks by operating special equipment to palletize freight and secure items for transport.
- Collected delivery instructions to verify freight and routes for on-time delivery and adjusted routes based on changing conditions.
- Boosted customer satisfaction by providing timely deliveries while maintaining a professional demeanor during interactions.
- Enhanced fuel efficiency through diligent pre-trip inspections and adherence to speed limits.
- Managed paperwork efficiently for each delivery, including bills of lading, invoices, receipts, permits, and inspection reports.
Human Resources Specialist
Mercedes-Benz U.S. International, Inc. (MBUSI)
04.2019 - 12.2021
- Prepare and review compensation and benefits packages
- Administer health and life insurance programs
- Implement training and development plans
- Plan quarterly and annual performance review sessions
- Inform employees about additional benefits they're eligible for (e.g extra vacation days)
- Update employee records with new hire information and/or changes in employment status
- Maintain organizational charts and detailed job descriptions along with salary records
- Forecast hiring needs and ensure recruitment process runs smoothly
- Develop and implement HR policies throughout the organization
- Monitor budgets by department
- Process employees' queries and respond in a timely manner
- Stay up-to-date and comply with changes in labor legislation
- Process payroll using ADP software
- Manage time cards.
Tier 2 Customer Service Representative
FIS Global Solutions
05.2016 - 04.2019
- Utilized problem-solving skills to address customer complaints.
- Conducted follow-up calls to gauge satisfaction levels post-resolution, identifying areas for potential improvement moving forward.
- Participated in ongoing training sessions to stay updated on industry developments and enhance personal skill set continually.
- Served as an escalation point for challenging cases, taking ownership of complex problems until satisfactory resolutions were achieved.
- Handled sensitive information securely and discreetly, ensuring compliance with data protection regulations at all times.
- Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
Education
Bachelor of Science - Human Resource Management
Southern New Hampshire University
Manchester, NH12-2025
Associate of Science - Business Administration
Wallace Community College - Selma
Selma, AL05-2016
Skills
- Benefits Explanation
- New Employee Orientations
- Employee Relations
- ACA Standards Knowledge
- ADP Workforce Now
- Payroll
- Kronos
- Leadership
- Recruiting
- Accounts Payable
- Workers' Compensation
- Performance Management
- FMLA comprehension
- Strategic Planning
- Project Management
- Conflict Management
- OSHA Regulations Knowledge
Education and Training
true
Timeline
Benefits Coordinator
Harmony Senior Services
08.2023 - Current
Human Resources Specialist
Carilion Clinic
03.2023 - 08.2023
Truck Driver Class A CDL
Crete Carrier Corporation
05.2022 - 02.2023
Human Resources Specialist
Mercedes-Benz U.S. International, Inc. (MBUSI)
04.2019 - 12.2021
Tier 2 Customer Service Representative
FIS Global Solutions
05.2016 - 04.2019
Bachelor of Science - Human Resource Management
Southern New Hampshire University
Associate of Science - Business Administration
Wallace Community College - Selma
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