Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Hi, I’m
Ladarion Douglas
Accounting
Fort Worth,TX
Summary
Overview
8
years of professional experience
1
Certification
Work History
Domino's Pizza
General Manager
08.2019 - Current
Job overview
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
- Tracked monthly sales to generate reports for business development planning.
- Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
- Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
- Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
Blinn College
Student Worker
08.2018 - 08.2019
Job overview
- Developed strong oral and written communication skills in working with people of different ages.
- Assisted with different events during fall and spring semesters.
- Greeted office visitors, provided information and directed to appropriate personnel.
- Contributed to development, planning and completion of project initiatives.
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
- Completed diverse organizational and administrative tasks to contribute to success of group projects.
- Assisted with answering telephone calls, managing databases and drafting correspondence.
- Coordinated project files to support projects and enhance team success.
Domino's Pizza
Assistant Store Manager
08.2018 - 08.2019
Job overview
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
- Conducted analysis to address productivity and improve employee morale.
- Assessed, optimized and elevated operations to target current and expected demands.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Co-Op Financial Services
Contact Center Specialist
02.2015 - 07.2018
Job overview
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Cross-trained and backed up other customer service managers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Delivered prompt service to prioritize customer needs.
Education
Texas A&M University - Corpus ChristiCorpus Christi, TX
BBA from Finance
08.2022
University Overview
Blinn CollegeBrenham, TX
Associate of Arts from Accounting And Business Management
05.2020
University Overview
Skills
- Policy/program development
- Sales team development
- Performance improvements
- Supervision and training
- Cost analysis and savings
- Economic analysis
- Succession planning
- Profit and loss accountability
- Data review
- Variance and risk analysis
- Economic Analysis
- Cost Analysis and Savings
- Budgeting and Cost Control
- Financial Document Control
- Purchasing
Accomplishments
Accomplishments
- Promoted from Assistant Manager to General Manager, in less than 12-months
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve a 35% in PCYA, earning recognition from upper management and financial reward.
Affiliations
Affiliations
Blinn Ethnic Student Organization
Certification
- CBC - Certified Business Consultant
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Timeline
General Manager
Domino's Pizza
08.2019 - Current
Student Worker
Blinn College
08.2018 - 08.2019
Assistant Store Manager
Domino's Pizza
08.2018 - 08.2019
Contact Center Specialist
Co-Op Financial Services
02.2015 - 07.2018
Texas A&M University - Corpus Christi
BBA from Finance
Blinn College
Associate of Arts from Accounting And Business Management