La Darius Lewis Sr
Salem,OR
Summary
Customer-Focused Professional dedicated to enhancing satisfaction through exceptional service delivery. Addressed customer concerns effectively by leveraging strong interpersonal skills while adapting to new software applications and communication platforms. Resolved inquiries related to billing and account management, documenting interactions and troubleshooting technical issues to ensure operational efficiency.
Overview
11
11
years of professional experience
Work History
Technical Support Representative
T-Mobile
Salem, OR
10.2024 - 03.2026
- Provided support for diverse technical issues through email, live chat, and telephone, ensuring customer satisfaction.
- Assisted customers with troubleshooting mobile device issues.
- Provided technical support for network connectivity problems.
- Resolved escalated customer service issues promptly, enhancing overall customer experience.
- Assisted customers with password resets, account locks, and security setting adjustments.
- Resolved billing inquiries and account-related questions.
- Documented activities related to technical support including process updates, changes made.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Maintained knowledge of T-Mobile products and service updates.
- Advised customers on upgrades and additional features, improving user experience and satisfaction.
- Managed the configuration and setup of customer accounts and systems.
- Demonstrated adaptability to new software apps and communication platforms with minimal instruction.
- Coordinated with production engineering teams to report software bugs and request new features based on customer feedback.
Warehouse Order Selector
Columbia Distribution
Canby, OR
06.2024 - 09.2024
- Promoted workplace safety through adherence to company guidelines when operating equipment while lifting heavy objects and navigating within the warehouse space.
- Picked orders quickly and accurately according to customer specifications.
- Utilized hand-held scanners to process orders for shipping.
- Operated warehouse equipment including forklifts and pallet jacks.
- Operated material handling equipment such as reach trucks, order pickers, safely and efficiently.
- Promoted workplace safety through adherence to company guidelines when operating equipment lifting heavy objects and navigating within the warehouse space.
- Lifted up to 50 lbs. on a regular basis without assistance from other personnel.
- Stacked pallets in an organized fashion for easy access and retrieval.
- Collaborated with team members to ensure timely order fulfillment.
- Achieved timely order fulfillment to meet challenging daily objectives.
- Minimized product damage by carefully selecting items during order picking.
- Communicated effectively with supervisors about any issues encountered during shift.
- Marked and labeled containers to facilitate efficient processing and prevent shipping delays. with accurate shipping information to prevent delays.
ISS Process Guide
Amazon Fulfillment Center-PDX7
Salem, OR
08.2020 - 11.2023
- Utilized problem-solving skills to investigate physical and virtual problems related to inventory inside the warehouse.
- Took charge of ISS, reducing the ticket queue from being in jeopardy with 12 tickets with a SLA of -369.9 hours to 18 tickets with a positive SLA of 9.3, ending a 2-week period.
- Made a 96% difference by clearing out 96 problem tickets out of 100, with a negative SLA of -61 hours through ISS leaving problem-solving tickets in the queue with a positive SLA of 57.1 hours.
- Managed ISS operations, reducing ticket queue from 12 tickets at -369.9 hours SLA to 18 tickets with a positive SLA of 9.3 within two weeks.
- Certified in pick, store, receive, dock, decant, and receive operations.
- Provided training as a Learning Ambassador for approximately 30 associates, resulting in 15 new Order Picker Operators, 12 Stowers and 3 Damage Gatekeepers both new and present.
- Assisted onboarding leaders within the Inbound Department.
- Conducted safety inspections before and after the use of equipment.
- Participated in meetings regarding the safety of PDX7 as part of Amazon Associate Safety Committee.
- Recruiting and developing new associates for the Associate Safety Committee.
- Committed to supporting team in achieving set goals and objectives.
- Demonstrated eagerness to learn new skills and absorb knowledge for personal growth.
Freight Operations Supervisor
Dollar Tree
Salem, OR
09.2017 - 10.2019
- Supervised daily freight operations, ensuring timely shipments and efficient workflow.
- Received inventory into the store from company freight.
- Maintained and established goods levels based on sales forecasts and demand, ensuring product availability for sales.
- Received to inventory into the store from company freight.
- Assisted customers in selecting products and processing sales transactions.
- Organized and arranged products on shelves for optimal visibility.
Sales Associate
The Salvation Army Family Store & Donation Center
Salem, OR
01.2015 - 09.2017
- Served as electronics lead associate, overseeing product management and customer interactions.
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Arranged merchandise displays to maximize visual appeal and accessibility.
- Operated POS system for customer transactions.
- Operated a POS system for customer transactions.
- Performed cashier duties such as accepting payments, issuing receipts, and counting back money change.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members on cash register operation, stock procedures, and customer service to ensure consistency and efficiency.
- Adhered to company initiative and achieved established goals.
Education
Associate Degree - General Studies
Chemeketa Community College
Salem, ORPost Secondary Coursework - Visual Communications
Chemeketa Community College
Salem, ORGED -
Yakima Valley Community College
Yakima, WASkills
- Technical troubleshooting
- Network support
- Computer network support
- System diagnostics
- System administration
- Customer service
- Customer relationship management
- Account management
- Effective communication
- Conflict resolution
- Time management
- Product troubleshooting
Timeline
Technical Support Representative
T-Mobile
10.2024 - 03.2026
Warehouse Order Selector
Columbia Distribution
06.2024 - 09.2024
ISS Process Guide
Amazon Fulfillment Center-PDX7
08.2020 - 11.2023
Freight Operations Supervisor
Dollar Tree
09.2017 - 10.2019
Sales Associate
The Salvation Army Family Store & Donation Center
01.2015 - 09.2017
Associate Degree - General Studies
Chemeketa Community College
Post Secondary Coursework - Visual Communications
Chemeketa Community College
GED -
Yakima Valley Community College