Ladarius Thomas
Reno
Summary
Dynamic Assistant Manager at Cox Communications with a proven track record in customer service excellence and team leadership. Expert in inventory management and conflict resolution, driving high satisfaction levels and operational efficiency. Adept at mentoring staff and optimizing shift scheduling to enhance productivity and service quality.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Cox Communications
Las Vegas
03.2019 - 05.2025
- Managed customer inquiries, ensuring timely resolutions and high satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored inventory levels to ensure availability of essential supplies and equipment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Education
Trade - Environmental Science
OAI Institute
Chicago, IL11-2009
Skills
- Customer service
- Inventory management
- Shift scheduling
- Team leadership
- Conflict resolution
- Sales reporting
Affiliations
- As a content creator and brand influencer, I engage audiences across multiple platforms, building a loyal community through inspiring and motivating content. I effectively manage personal brand collaborations and partnerships to enhance visibility and impact.
Timeline
Assistant Manager
Cox Communications
03.2019 - 05.2025
Trade - Environmental Science
OAI Institute
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